Sandra Lutzke
Plymouth,WI
Summary
Student in Supply Chain Management, Past professional experience in vendor research and negotiations, cost reduction strategies, and forecasting inventory. Skilled in inventory control, contract management, and market analysis. Reliable, organized, and successful at managing multiple priorities with commitment to quality, learning, and adaptability.
Overview
28
28
years of professional experience
Work History
Hostess/Server
Roadside Bar and Grill
11.2020 - Current
- Customer service detail
Spa Manager
Reflections Salon and Spa within Blue Harbor Resort
07.2018 - 03.2020
- Daily spa operations, monthly staff meetings, doubled the size of my staff within 9 months, created new SOP’s for spa efficiency and consistency, controlled spa spending while finding credits to buy new equipment for the spa, buying inventory, end of month inventory, payroll, forecasting monthly and yearly budgets, coaching and mentoring all spa techs, front desk staff and other staff members within different outlets, training, including CEU’s to massage therapists, created a new spa menu, assisted in setting up a new system resort wide, researched, proposed and educated new retail lines, MOD shifts within the resort, handle guest concerns in a more than satisfactory manner, listen to suggestions and keep an open door policy to all, work and maintain excellent relations with all managers and employees within the resort, created marketing ideas, created sizeable raises for my staff and bonuses, assisted within other areas of the resort when short staffed, was known for my genuine smile and creating a different perspective to improve mindset
Owner/Manager
BODY N SOUL, LLC
01.1997 - 01.2018
- Responsibilities consist of informing my team of job responsibilities, performance expectations, guest service standards and company policies/guidelines within the spa
- Planned direct spa services and programs, trained staff in the use and sale of products and services, created retail and service goal achievements monthly
- Assessment of employee performance and positive suggestions to make improvements are always monitored along with facility schedules to maximize usage and efficiency
- I established salon/spa budgets and financial goals, generated financial statements, researched suppliers/vendors, created purchase orders and managed inventory using spa software, developed and implemented marketing strategies and maintained client databases
- Monitoring operations to ensure compliance with applicable health, safety, and hygiene standards and checking equipment to ensure proper function is part of my everyday routine
- I participate in continuing education and certification requirements as trends continue
- Last, but not least, creating a positive work environment along with enjoyable and positive experience for the guest
Education
Associate of Applied Science - Supply Chain Management
Lakeshore Technical Center
Cleveland, WI05-2026
Finance And Business Management - Finance And Business Management
ABC Training
Chicago,IL 01-2009
Spa start up, operations and management - Finance And Business
Spas2B
Waterloo, Ontario01-2006
Skills
- Supply chain forecasting
- Effective writing and verbal communication
- Purchase order creation
- Knowledgeable and proficient in Microsoft and Excel
- Demand forecasting
- Supplier contracts
- Vendor/Supplier relationship management
- Purchasing processes
- Quality and inventory control
- Price negotiation
- Cost analysis
- Spending oversight
Objective
Eager to secure a procurement entry-level position in a reputable business to utilize my experience while expanding my knowledge base to gain success within my career.
Timeline
Hostess/Server
Roadside Bar and Grill
11.2020 - Current
Spa Manager
Reflections Salon and Spa within Blue Harbor Resort
07.2018 - 03.2020
Owner/Manager
BODY N SOUL, LLC
01.1997 - 01.2018
Associate of Applied Science - Supply Chain Management
Lakeshore Technical Center
Finance And Business Management - Finance And Business Management
ABC Training
Spa start up, operations and management - Finance And Business
Spas2B
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