Sandra L. Wicke
Trinity Lutheran Church
Grand Haven,MI
23
years of professional experience
Detail-oriented Administrative Support professional with extensive customer service and cash handling experience. Proficient in various software programs and skilled in managing complex schedules within fast-paced environments. Strong organizational and interpersonal abilities enhance efficiency and minimize scheduling conflicts. Committed to delivering exceptional service while effectively adapting to changing needs.
Work History
Media Administrative Assistant
1 Year 4 Months- Maintained and updated church website and social media posts to engage congregation and inform about events.
- Created weekly bulletins, notes, news, and fliers for announcements, enhancing communication within the community.
- Creating all screen announcements, putting together the screen presentation for church services.
- Updated church calendar to ensure accurate reflection of upcoming events and activities, facilitating better planning.
Scheduling Coordinator
6 Years 7 Months- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars. And bulletin boards
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Managed increasing volume of scheduling requests, ensuring service quality during company growth.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
Head Receptionist
3 Years 10 Months- Greeted customers and directed them to appropriate contacts, enhancing customer experience.
- Answer a multi-lined phone, data entry of daily attendance, corrective actions, and log vacation requests
- Assembled, distributed, and tracked employee reviews, supporting Human Resource team in performance management.
- Coordinated company gatherings, including picnics and Christmas parties, fostering team spirit and employee engagement.
Bank Teller I
3 Years 10 Months- Knowledgeable with policies and procedures, Executed daily cash balancing and drawer maintenance, ensuring accuracy while performing vault and ATM balancing procedures to enhance operational efficiency and provide excellent customer service through effective cross-selling of products.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer inquiries regarding account balances, transaction history, service charges, and interest rates, enhancing customer understanding and satisfaction.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Maintained high-quality standards while meeting tight deadlines during peak demand, ensuring consistent service delivery.
Machine Operator
5 Years 5 Months- Customer service representative, phone operator, Plastic injection machine operator, quality inspector, packaging parts, loading and unloading shipments
- Adapted to new machinery operations and implemented processes to enhance production efficiency.
- Maintained clean, organized workstation and adhered to safety protocols, contributing to overall workflow efficiency.
Education
High School Diploma
Skills
Media management
Data entry
Office administration
Patient scheduling
Skilled in [software]
Attention to detail
Time management
Team collaboration
Communication skills
Problem-solving
Telephone etiquette
Strong work ethic
Timeline
Media Administrative Assistant
Trinity Lutheran Church
03.2025 - CurrentRead More
Scheduling Coordinator
Lakeshore Orthodontics / Smile Doctors
05.2018 - 12.2024Read More
Head Receptionist
Port City Group / HR Support
04.2014 - 02.2018Read More
Bank Teller I
COMMUNITY SHORES BANK
05.2010 - 03.2014Read More
Machine Operator
Morren Plastic Molding Inc.
09.2003 - 02.2009Read More
REED CITY HIGH SCHOOL
High School Diploma
Read More