Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Macias

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

15
15
years of professional experience

Work History

Customer Service Teller

Cashback Loans
07.2017 - Current
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Ensured compliance with all relevant regulations, safeguarding both customer information and bank assets.
  • Collaborated with other departments to resolve customer issues quickly and effectively, enhancing overall satisfaction rates.
  • Provided exceptional service to customers, addressing their needs and building lasting relationships.
  • Achieved recognition for outstanding performance from both peers and management, inspiring others in pursuit of excellence.
  • Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
  • Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
  • Increased efficiency by staying up-to-date on the latest banking technologies and systems.


Customer Service Key Holder

Torrid
07.2013 - 06.2017
  • Collaborated with team members to consistently meet or exceed monthly sales targets.
  • Maintained high levels of organization throughout the store''s backroom area, enabling efficient retrieval of items as needed.
  • Oversaw daily opening and closing procedures, verifying accurate cash handling and secure storage of valuable items.
  • Coordinated store events and promotions, increasing foot traffic and generating repeat business.
  • Provided exceptional customer service during peak hours, maintaining professionalism under pressure.
  • Developed strong relationships with customers through active listening skills and personalized service offerings.

Customer Service Cashier

Little Caesars Pizza
08.2009 - 11.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.
  • Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.

Education

High School Diploma -

Savanna High School
Anaheim, CA
06.2010

Skills

  • Banking regulations knowledge
  • Patience and composure
  • Cash handling expertise
  • Upselling Services
  • Customer Focus
  • Client Confidentiality
  • Customer Service

Timeline

Customer Service Teller

Cashback Loans
07.2017 - Current

Customer Service Key Holder

Torrid
07.2013 - 06.2017

Customer Service Cashier

Little Caesars Pizza
08.2009 - 11.2017

High School Diploma -

Savanna High School

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Sandra Macias