Sandra Macon
Summary
Accomplished Store Manager with a proven track record at TitleMax Title Loans, adept in financial operations management and customer service. Spearheaded initiatives that significantly reduced staff turnover and increased sales revenue. Excelled in multitasking and organization, enhancing store profitability through strategic cost control and inventory management. Demonstrates exceptional problem-solving abilities and customer relations, driving positive outcomes and operational excellence. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
TitleMax Title Loans
09.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Manager
Taco Bell
08.2018 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented cost control measures to reduce overhead expenses without compromising service quality or customer satisfaction levels.
- Analyzed sales data regularly to identify trends or underperforming products that may require adjustments in ordering or display tactics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - Education of Individuals in Elementary Special Education Programs
St. Philips College
San Antonio, TX05.2000
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Cash Management
- Budget Administration
- Financial operations management
Timeline
Store Manager
TitleMax Title Loans
09.2020 - Current
Store Manager
Taco Bell
08.2018 - 09.2020
Associate of Arts - Education of Individuals in Elementary Special Education Programs
St. Philips College
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