Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Main

Merriam,KS

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Warranty Specialist

O'Connor Company
10.2023 - 05.2025
  • Processed 200+ warranty claims a month efficiently to ensure timely resolution for customer satisfaction.
  • Reviewed and analyzed product defect reports, identifying trends to prevent future issues.
  • Collaborated with cross-functional teams several times a week to streamline warranty processes and improve service delivery.
  • Maintained accurate records of warranty claims and customer communications in the database system.
  • Provided clear communication to customers regarding warranty coverage and claim status updates.
  • Implemented process improvements that enhanced turnaround time for claim resolutions significantly.
  • Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.

Branch Administrator

O'Connor Company
02.2017 - 10.2023
  • Coordinated daily branch operations to ensure smooth workflow and optimal resource allocation.
  • Streamlined communication between departments, enhancing collaboration and information sharing.
  • Managed scheduling for trucks, optimizing coverage and improving response times.
  • Implemented new filing system, increasing document retrieval efficiency by reducing search time.
  • Training Class Coordinator-Maintained class scheduling and class certification within state's guidelines

In-Home Sales Project Coordinator

Pella Windows and Doors
07.2015 - 09.2016
  • Coordinated project timelines and deliverables, ensuring alignment with client specifications.
  • Implemented process improvements that enhanced workflow efficiency across multiple teams.
  • Developed detailed project plans, outlining key milestones and resource allocation strategies.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.

Education

Associate of Applied Science - Administrative Assistant

Johnson County Community College
Overland Park, KS
05.2015

Skills

  • Sales support
  • Product expertise
  • Claim processing
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Claims investigation
  • Computer proficiency
  • Microsoft office
  • Critical thinking

Timeline

Warranty Specialist

O'Connor Company
10.2023 - 05.2025

Branch Administrator

O'Connor Company
02.2017 - 10.2023

In-Home Sales Project Coordinator

Pella Windows and Doors
07.2015 - 09.2016

Associate of Applied Science - Administrative Assistant

Johnson County Community College

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