Sandra Malek
Tampa,FL
Summary
Highly accomplished and service-driven Flight Attendant with extensive commercial aviation experience and a strong background in delivering exceptional customer service, ensuring passenger safety, and maintaining the highest standards of professionalism. Adept at providing personalized passenger experiences, anticipating client needs, managing diverse passenger expectations, and operating effectively in fast-paced, high-pressure environments. Brings exceptional interpersonal communication, adaptability, discretion, attention to detail, and a commitment to service excellence. Experienced in safety and emergency procedures, regulatory compliance, conflict resolution, and seamless coordination with flight crews and aviation personnel. Eager to leverage commercial aviation expertise into the Private Aviation / Corporate Flight Attendant sector, delivering elevated, personalized service to high-net-worth individuals (HNWIs), VIP clientele, and executive passengers while upholding the exceptional standards of luxury aviation.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Legal Assistant
Makris Legal, P.A.
02.2024 - Current
- Managed daily law firm operations, administrative duties, and client intake to ensure efficient office workflow.
- Conducted client intake interviews, managed client communications, and coordinated appointments throughout all stages of litigation.
- Maintained case files, litigation calendars, court deadlines, and attorney schedules, including hearings and court appearances.
- Drafted, prepared, and reviewed legal documents, including pleadings, motions, summonses, notices, leases, eviction notices, and client correspondence in compliance with the Florida Rules of Civil Procedure.
- Electronically filed court documents through the Florida Courts E-Filing Portal and ensured timely submission of legal filings.
- Assisted attorneys with legal research, case preparation, and document management.
- Prepared and notarized legal documents for clients and business transactions.
- Filed annual business reports through Sunbiz to maintain corporate records and regulatory compliance.
- Managed legal billing, invoicing, and time-entry records using MyCase to support accurate financial reporting.
.
International Flight Attendant
Emirates Airlines
11.2019 - 01.2023
- Responded to in-flight medical emergencies and administered first aid in accordance with aviation safety protocols and emergency procedures.
- Managed passenger concerns and complaints across Economy and Business Class, utilizing conflict resolution and problem-solving skills to maximize customer satisfaction.
- Executed aircraft safety briefings, emergency demonstrations, and safety procedures in compliance with aviation regulations and Standard Operating Procedures (SOPs).
- Conducted pre-flight and onboard safety equipment inspections to ensure operational readiness and regulatory compliance.
- Assisted with onboard security incidents, prioritizing passenger safety and emergency response procedures.
- Collaborated with multicultural cabin crew teams representing over 140 nationalities to ensure seamless in-flight operations and exceptional passenger service.
- Provided bilingual customer support and translation services in Slovak and Czech, facilitating effective communication and enhancing the passenger experience.
Server, Hostess, Promoter
Hooters
01.2013 - 01.2019
- Delivered exceptional customer service through attentive table service, accurate order taking, and efficient food and beverage delivery.
- Collaborated with team members to manage high-volume service, large parties, and fast-paced restaurant operations.
- Built strong customer relationships to enhance guest satisfaction, encourage repeat business, and promote customer loyalty.
- Trained and mentored new employees, supporting team development and maintaining a positive work environment.
- Maintained professionalism, adaptability, and a positive attitude while working in high-pressure environments.
- Followed company policies, food safety standards, sanitation procedures, and local health regulations to ensure compliance.
Education
Bachelor of Arts - Communication
University of South Florida (USF)
Tampa, FL05-2017
Associate of Arts -
Pasco-Hernando State College (PHSC)
New Port Richey, FL12-2014
Paralegal Certificate - Paralegal Studies
University of South Florida
Tampa, FL08-2024
Florida Notary - Paralegal Studies
Notary Public Underwriters, Inc.
12-2024
Skills
- Efficient with Microsoft Office, Adobe Acrobat, MyCase
- Public Speaking
- Time Management
- Solution Orientated
- Service Focused
Languages
Slovak
Native or Bilingual
Czech
Professional Working
Timeline
Legal Assistant
Makris Legal, P.A.
02.2024 - Current
International Flight Attendant
Emirates Airlines
11.2019 - 01.2023
Server, Hostess, Promoter
Hooters
01.2013 - 01.2019
Bachelor of Arts - Communication
University of South Florida (USF)
Associate of Arts -
Pasco-Hernando State College (PHSC)
Paralegal Certificate - Paralegal Studies
University of South Florida
Florida Notary - Paralegal Studies
Notary Public Underwriters, Inc.
A/C
Aircraft Familiarity
Boeing Class 777-200, 777-300
Airbus A380
References
References upon request