Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Sandra Maloney

Sandra Maloney

Maspeth,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Callahead Corporation
04.2021 - 01.2023
  • Promptly responded to inquiries and requests from prospective customers.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved accounting, service and delivery concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Office Administrator

Rockline Contracting Inc
03.2017 - 04.2021
  • Reconciled account files and produced monthly reports.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Associate of Arts -

Sligo Regional College
Sligo Town. Co. Sligo Ireland
09.1998

Skills

  • Microsoft Excel
  • Calm and Professional Under Pressure
  • Customer Service
  • Multi-Line Telephone Operation
  • Typing Proficiency
  • Conflict Resolution
  • Microsoft Word
  • Professional Telephone Demeanor
  • Customer Relations
  • Retail Sales Customer Service
  • POS Systems and Ordering Platforms
  • Computer Proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Callahead Corporation
04.2021 - 01.2023

Office Administrator

Rockline Contracting Inc
03.2017 - 04.2021

Associate of Arts -

Sligo Regional College

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Sandra Maloney