Sandra Marrero
Summary
Dynamic professional with a proven track record at Philadelphia Animal Specialty And Emergency (PASE), excelling in high-volume client management and interactive communication. Demonstrated ability to quickly resolve complaints, showcasing exceptional time management and teamwork skills. Achieved optimal customer satisfaction by leveraging extensive product knowledge and a positive attitude.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Philadelphia Animal Specialty And Emergency (PASE)
2022.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided help distinguishing a "STAT" emergency vs regular emergency triage.
- Managed master calendar and scheduled appointments for multiple services throughout hospital.
- Transcribed phone messages and relayed to appropriate personnel.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Veterinary Assistant
Philadelphia Animal Specialty And Emergency (PASE)
2022.10 - Current
- Assisted in animal holding for technicians and doctors during treatments and exams.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained kennels, treatment areas, and surgical equipment.
Customer Service Representative
Elkins Park Veterinary Hospital
2021.10 - 2022.05
- Maintained office and waiting room, keeping common areas clean and tidy.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Answered owner animal health questions and advised on best care practices.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
Bartender
Las Margaritas 2 - Southampton PA
2021.05 - 2023.07
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Hostess and Waitress
Senor Salsa Mexican Grill
2017.07 - 2022.10
- Kept detailed payment records throughout shift to complete cash and card payments.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Extreme talent in multitasking due to restaurant being short staffed, implying multiple jobs being undertaken at once to help restaurant run smoothly.
Customer Service Cashier
Fil A Bagel And Breads
2017.08 - 2020.05
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record all transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Counselor
Mayfair Recreation Center
2013.09 - 2017.06
- Communicated closely with other counselors, managers and parents to devise programs and activities based on developmental and academic levels.
- Supported children by actively listening and offering encouragement.
- Extremely friendly and energetic to ensure satisfaction for all parties.
Education
No Degree - Veterinary Technician
Penn Foster Career School
Scranton, PAHigh School Diploma -
Central High School
Philadelphia, PA06.2017
Skills
- Time management due to high-volume of clients
- Interactive communication skills
- Multi-line phone talent
- Great quick thinking skills (complaint resolutions)
- Money handling abilities
- Logical scheduling capabilities
- Great teamwork abilities
- Willingness to learn every and anything to achieve goals
- General knowledge on certain breeds, illnesses and medications
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
- Vicki Ziegler-Ard, Fil A Bagel, Owner (215)380-0972
- Amy Barcoski, Senor Salsa, Manager (215)756-6851
- Janine Ruiz, Senor Salsa, Manager (484)238-6170
Timeline
Veterinary Assistant
Philadelphia Animal Specialty And Emergency (PASE)
2022.10 - Current
Client Service Representative
Philadelphia Animal Specialty And Emergency (PASE)
2022.05 - Current
Customer Service Representative
Elkins Park Veterinary Hospital
2021.10 - 2022.05
Bartender
Las Margaritas 2 - Southampton PA
2021.05 - 2023.07
Customer Service Cashier
Fil A Bagel And Breads
2017.08 - 2020.05
Hostess and Waitress
Senor Salsa Mexican Grill
2017.07 - 2022.10
Counselor
Mayfair Recreation Center
2013.09 - 2017.06
No Degree - Veterinary Technician
Penn Foster Career School
High School Diploma -
Central High School
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