Sandra Martin

• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Communicated effectively with upper management, team members, and customers to keep everyone informed.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
• Instructed crew members in safe work practices and methods to reduce work-related injuries.
• Enhanced crew productivity through regular feedback, training, and performance evaluations.
• Delegated tasks according to individual strengths, optimizing overall team performance and output.

• Assisted with completing home and business loan applications electronically and communicating disaster loan program information to disaster survivors.
• Explaining loan closing documents to borrowers and assisted in closing approved disaster loans.
• Used computer skills to input disaster survivor information to complete loan applications, utilize e-mail, word processing, spreadsheets, and the Internet, and to navigate within a database to input and retrieve information.
• Performed some financial computations/analyses to determine applicants' ability to repay loans. Handled inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Overseeing operations at multiple locations within a disaster area as a team lead in a disaster recovery center.

Downstream Accounting- (Specialties Sector) Houston, TX. - Back Office Data Management 6/2010 - 7/2015

· Provide daily reconciliation of customer aviation fuel billing, airport fuel and truck terminal usage and fuel shipped into terminal via truck and/or pipeline.

· Resolved customer pricing disputes by working directly with customers and pricing coordinator.

· Settled fuel usage and fuel billed discrepancies by investigating customer pricing contracts, wrong customer billings at the fueling sites.

· Daily reconciliation of locations to ensure successful monthly closings.

Staff Assistant Cash Applications (TOTAL Credit and Finance Dept) 1/2005 - 6/2010

· Posted and processed all cash receipts received via lockbox, ACH and wire transfers to proper customer accounts according to established company policies and controls daily.

· Worked closely with Treasury and Credit Analysts communicating exceptions. Generated, analyzed and distributed daily, weekly and monthly reports of cash/ check/wire aging reports for statistical reporting and discrepancy reports.

· Maintain customers' master text files, and unsupported customer account postings. Filled audit requests and assisted in fulfilling SOX requirements on schedule.

· Recommend process improvements on incoming cash process to Treasury department

Staff Assistant - Vendor Maintenance (TOTAL) 8/2001-12/2004

· Kept all vendor maintenance records updated with current and accurate information for Accounts Payable and Purchasing departments.

· Maintained banking information, payment methods, tax codes and terms. Accurate tax information to ensure company compliance for IRS 1099 reporting. Research vendor inquiries. Made on demand vendor searches.

· Produced monthly productivity reports for management reporting. Ensure tax information is entered correctly to avoid federal tax penalties.