Summary
Work History
Skills
Timeline
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Sandra Martin

Sandra Martin

Houston,TX

Summary

Dynamic and organized professional with extensive experience in customer service. Proven ability to streamline front desk operations and enhance client relations through effective communication and problem-solving skills. Adept at appointment scheduling and maintaining a positive atmosphere, ensuring a welcoming environment for all visitors.

Work History

Receptionist

Enduring Tattoo
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Restaurant Hostess

PF Changs Restaurant
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Assistant Teacher

Primrose Schools
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Verbal and written communication
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Front desk operations
  • Positive and professional
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Call answering and routing
  • Payment processing

Timeline

Receptionist

Enduring Tattoo

Restaurant Hostess

PF Changs Restaurant

Assistant Teacher

Primrose Schools

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Sandra Martin