SANDRA MARTINEZ
Hialeah,FL
Summary
Behavioral health professional with strong foundation in applied behavior analysis and client support. Proven ability to implement effective behavior intervention strategies and contribute to meaningful client outcomes. Known for collaborative efforts in team settings and adaptability to evolving client needs. Skilled in data-driven decision-making and maintaining supportive therapeutic environment.
Mental health professional with extensive experience in group therapy, known for creating supportive and cohesive group environments. History of developing successful therapeutic programs that drive positive outcomes. Renowned for strong teamwork and adaptability, ensuring seamless collaboration and responsiveness to changing group dynamics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RBT
AMH Behavioral
Miami, Fl
07.2025 - Current
- Implemented behavior intervention plans to support client development and skill acquisition.
- Collaborated with multidisciplinary teams to assess client progress and adjust strategies as needed.
- Trained new staff on behavioral techniques and organizational policies to enhance service delivery.
- Analyzed data to track client behavior trends and inform treatment modifications effectively.
Mental Health Technician
Citrus Health Network
Mia, FL
02.2022 - Current
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Documented patient interactions in compliance with HIPAA requirements.
Billing Specialist
Del Sol Medical Center
Miami, FL
09.2021 - 12.2021
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
Telemarketing Agent
Otero Dental Center
Miami, FL
09.2020 - 09.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Educated customers about product or service offerings meeting individual needs.
- Presented information about membership details and purchase advantages.
- Maintained and recorded customer information in database.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Education
Associate of Arts - Communication/Journalism
Miami Dade college
8 2021
High School Diploma -
Westland Hialeah Senior High School
Miami, FL1 2019
Associate of Science - Production / TV
Florida Interational University
Miami, FLSkills
- Crisis Intervention
- Applied Behavior Analysis
- Data Collection
- Behavioral intervention
- Good Communication
- Time Management and organizational skills
- Charting and Clinical Documentation
- Bilingual in English and Spanish
- Active Listening
- Microsoft Office
- Verbal and Written Communication
- Creative and Critical Thinking
- Column Writing
- Group therapy
Education and Training
RTB Certificate
Certification
RBT
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Referrals
Del Sol medical center
Alexis Del Sol(director) - +1 (813) 953-8189
AMH Behavioral Services
LauraSerrania (BCBA) - 786-697-7783
Citrus Health network
Rafael Diaz ( Care coordinator CCSU)
+1 (786) 397-0605
Timeline
RBT
AMH Behavioral
07.2025 - Current
Mental Health Technician
Citrus Health Network
02.2022 - Current
Billing Specialist
Del Sol Medical Center
09.2021 - 12.2021
Telemarketing Agent
Otero Dental Center
09.2020 - 09.2021
Associate of Arts - Communication/Journalism
Miami Dade college
High School Diploma -
Westland Hialeah Senior High School
Associate of Science - Production / TV
Florida Interational University