Sandra Martinez
Whittier,CA
Summary
Dedicated Patient Care Coordinator experienced in managing care plans and facilitating patient admissions. Enhanced patient experiences through effective communication, attention to detail, and compliance with institutional policies. Excelled in fast-paced environments, demonstrating strong customer service, multitasking, and adaptability under pressure.
Overview
1
1
Language
1
1
Certification
3
3
years of post-secondary education
23
23
years of professional experience
Work History
Home Health Care Giver
Private Care
Whittier, CA
09.2025 - Current
- Provided personal care support to clients in their homes with bathing, dressing, and daily hygiene
- Monitored client comfort and reported changes to family members
- Supported mobility with transfers, walking, and repositioning tasks
- Prepared meals and snacks following private household care instructions
Hospital Admissions Coordinator
ESP Agency-California Rehabilitation Institute
Century City, California
04.2025 - 08.2025
- Coordinated patient admissions for California Rehabilitation Institute referrals and intake workflows.
- Verified insurance coverage and eligibility for incoming rehabilitation patients.
- Reviewed pre-admission paperwork and clinical documentation for completeness.
- Scheduled admissions with nursing staff, case managers, and physicians.
- Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
- Maintained confidential records following California Rehabilitation Institute policies.
Patient Access Representative
PIH Health Hospital - Whittier
Whittier, California
08.2023 - 01.2025
- Registered patients at PIH Health Hospital Whittier using electronic health records
- Verified insurance coverage and eligibility for patient admissions and visits
- Collected demographic and financial information during front desk intake
- Scheduled appointments and coordinated patient flow across hospital departments
- Explained registration forms, consent papers, and billing instructions to patients
- Processed referrals, authorizations, and admission paperwork for clinical teams
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
Radiology Scheduler/Authorization Coordinator
Imaging Partners Radiology
Orange, California
08.2022 - 08.2023
- Scheduled radiology appointments using imaging calendars and provider protocols at Imaging Partners Radiology.
- Verified insurance coverage and eligibility for patient imaging services at Imaging Partners Radiology.
- Coordinated prior authorizations for MRI, CT, and ultrasound studies.
- Communicated exam instructions and preparation steps to patients and referring offices.
- Reviewed orders for completeness and corrected missing patient information.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Obtained prior authorizations for MRI, CT, and ultrasound services.
Professional Healthcare Representative
Contracted
Orange, California
01.2017 - 08.2022
- Managed patient outreach for contracted healthcare programs and service coordination.
- Presented healthcare information to providers and clinic staff.
- Scheduled appointments and follow-up calls with contracted medical offices.
- Supported compliance with contracted healthcare procedures and privacy rules.
- Explained policies, procedures and services to patients.
Radiology Scheduler
RadNet Radiology
11.2010 - 11.2017
- Scheduled patient imaging appointments using RadNet Radiology scheduling systems.
- Verified insurance details and referral requirements for radiology visits.
- Collected patient demographics and updated electronic records.
- Answered inbound calls and explained exam instructions to patients.
- Coordinated appointment changes with technologists and front office staff.
Office Manager
Fred Khonsari, MD Urologist
Orange
01.2004 - 11.2010
- Managed front office operations for busy urology practice
- Maintained patient records and updated medical charts
- Handled billing questions and resolved account issues
- Ordered office supplies and tracked clinic inventory
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
Education
Home Health Care - Home Healthcare Services
MDH
Whittier, CA 06.2021 - 08.2023
Certificate Of Technical Studies - Coding-Billing
American Academy of Professional Coders
Los Angeles, CA 11.2006 - 04.2007
Medical Healthcare Hospital Professional - Nursing
Bryman Institute
Rosemead, CA 09.1986 - 06.1987
Skills
- Care plan management
- Patient scheduling
- Confidential records
- Clinical workflow
- Effective communication
- Attention to detail
- Patient intake coordination
- Patient care documentation
- Patient assessment
Languages
Spanish
Native/ Bilingual
Certification
- BLS-CPR 06/2025-06/2027
- FIRE CARD- Hospital Fire-Life Safety 07/2026-07/2030
- CNA 1982-2027- Active
Accomplishments
- Received recognition for training all new hires in Labor Delivery Admissions and supported tasks.
Timeline
Home Health Care Giver
Private Care
09.2025 - Current
Hospital Admissions Coordinator
ESP Agency-California Rehabilitation Institute
04.2025 - 08.2025
Patient Access Representative
PIH Health Hospital - Whittier
08.2023 - 01.2025
Radiology Scheduler/Authorization Coordinator
Imaging Partners Radiology
08.2022 - 08.2023
Home Health Care - Home Healthcare Services
MDH
06.2021 - 08.2023
Professional Healthcare Representative
Contracted
01.2017 - 08.2022
Radiology Scheduler
RadNet Radiology
11.2010 - 11.2017
Certificate Of Technical Studies - Coding-Billing
American Academy of Professional Coders
11.2006 - 04.2007
Office Manager
Fred Khonsari, MD Urologist
01.2004 - 11.2010
Medical Healthcare Hospital Professional - Nursing
Bryman Institute
09.1986 - 06.1987