Sandra Martinez Lopez
North Little Rock,AR
Summary
HR and Administrative professional with experience in onboarding, employee engagement, customer service, and bookkeeping. Skilled in optimizing processes, supporting leadership, and improving retention across educational and corporate environments. Bilingual (English/Spanish) with strong organizational and communication abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
District Bookkeeper
Lisa Academy
Little Rock, Arkansas
08.2025 - Current
- Maintained accurate financial records to support budgeting and forecasting efforts.
- Processed vendor invoices and payments to maintain positive supplier relationships.
- Developed and implemented efficient bookkeeping processes to enhance productivity.
- Provided exceptional customer service while handling billing inquiries.
Front Office Manager
LISA Academy Online
Little Rock, Arkansas
01.2024 - 08.2025
- Led onboarding initiatives for new students, achieving an 80% reduction in turnover through targeted retention strategies.
- Delivered comprehensive administrative support to school leadership, enhancing operational efficiency.
- Resolved customer complaints promptly while ensuring a positive service environment.
- Monitored front desk activities regularly, identifying improvement opportunities and implementing corrective measures.
HR Partner
Robert Bosch
Ciudad Juárez, México
12.2022 - 09.2023
- Supported the HR Director in strategic initiatives and daily operations.
- Managed ESR and Top Employer plant certifications.
- Drove changes to different areas of operations to align company with HR strategies.
- Planned and executed special events such as holiday parties for employees.
- Managed relationships with external vendors providing services related to human resources functions.
- Collaborated with senior leadership to develop strategic plans to support business objectives.
- Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.
- Supported cross-functional teams in achieving HR-related objectives aligned with business goals.
HR Intern
Robert Bosch
Ciudad Juárez, México
11.2021 - 10.2022
- Expanded Bosch Alumni Network through strategic management and outreach efforts.
- Developed and distributed content to engage Alumni community effectively.
- Collaborated with sponsors to onboard new partners, enhancing network resources.
- Supported marketing initiatives, recruitment efforts, and employee onboarding processes.
- Facilitated employee onboarding to improve new hire experiences and integration.
Education
Bachelor's Degree - Business Administration
Universidad Autónoma De Ciudad Juárez
Mexico05.2023
Technical Certification - Human Resources
CBTIS
Mexico07.2018
Skills
- Customer Service
- Problem Solving
- Attention to detail
- Critical Thinking
- Time Management
- Microsoft & Google Suite
Certification
- Workday Basic Series
- Workday Financial Management for Business Users
- Workday Human Capital Management for Business Users
- Workday Payroll for Business Users
- Payroll and Tax Fundamentals - ADP
- Compensation and Benefits - HRCI
- IBM Project Management Professional Certificate (ongoing)
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
District Bookkeeper
Lisa Academy
08.2025 - Current
Front Office Manager
LISA Academy Online
01.2024 - 08.2025
HR Partner
Robert Bosch
12.2022 - 09.2023
HR Intern
Robert Bosch
11.2021 - 10.2022
Bachelor's Degree - Business Administration
Universidad Autónoma De Ciudad Juárez
Technical Certification - Human Resources
CBTIS