Sandra Martini
The Villages,FL
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Creative and tireless server / manager with drive to inspire productive teams and orchestrate profitable operations. Upholds impeccable order, cleanliness and hospitality that attracts discerning customers and generates multiple referrals. Trains team members to exude excitement and fun and to master menu content. Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced server/manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 20/manager/server years of progressive leadership experience. Enthusiastic manager/server eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks and training in hospitality. Motivated to learn, grow and excel in hospitality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [ position in a positive environment. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Server /Manager of Operations
Cafe Ole Restaurant
Maui , Hawaii
06.2014 - 11.2021
- Led team of servers to consistently meet customer service and sales targets.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
- Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Front Desk /Inventory Control Specialist
Salt And Sage Spa
Maui, Hawaii
12.2018 - 12.2020
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Created timetables and production commitments using data from sales forecasts.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Input data in [Software] to create updated status reports for quick reference of project progress and deadlines.
General Manager
Gian Dons
Maui , Hawaii
01.2002 - 01.2017
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Head Waitress
Marcos
Kahalui, Hawaii
01.1998 - 01.2002
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed food resources, memorized orders and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Inspected dishes and utensils for cleanliness.
Education
No Degree - Bartending And Service Coarse
Mixology
MauiNo Degree - First Aide /CPR/
American Health Training /CPR/safer Work Place
KahuluiAssociate of Arts - Business Management
Maui Community School For Adults
Kahului, HI09.2003
High School Diploma -
Council Rock High School North
Newtown, PA09.1987
Skills
- Monitoring Food Preparation
- Investigating Complaints
- Delegating Assignments and Tasks
- Scheduling Staff
- Inventory Management
- Recruitment and Hiring
- Managing Deliveries
- Profit Optimization
- Health Code Compliance
- Employee Performance Evaluations
- Documentation and Recordkeeping
- Training and Onboarding
- Front of House Management
- Money Handling
- Menu Pricing and Writing
- Labor and Overhead Cost Estimation
- Problem Solving
- Customer Retention
- Catering Services
- Liquor Law Compliance
- Calm and Pleasant Demeanor
- Critical Thinking
- Written and Verbal Communication
- Time Management
- Team Leadership
- Event Coordination
- Collaboration and Teamwork
- Sales and Marketing
- POS Terminal Operation
- Coaching and Mentoring
running , skin care ,natural Herb enthusiast ,yoga, natural energy healing .
I live a very clean healthy life style .I live by and enjoy all things natural .I do yago , enlighten work and meditation. positive in thought ,action and daily behavior.
Timeline
Front Desk /Inventory Control Specialist
Salt And Sage Spa
12.2018 - 12.2020
Server /Manager of Operations
Cafe Ole Restaurant
06.2014 - 11.2021
General Manager
Gian Dons
01.2002 - 01.2017
Head Waitress
Marcos
01.1998 - 01.2002
No Degree - Bartending And Service Coarse
Mixology
No Degree - First Aide /CPR/
American Health Training /CPR/safer Work Place
Associate of Arts - Business Management
Maui Community School For Adults
High School Diploma -
Council Rock High School North
Similar Profiles
Jelani SimmonsJelani Simmons
Cashier Helper at Cafe Ole Crystal Caves BermudaCashier Helper at Cafe Ole Crystal Caves Bermuda
Amyia ArlineAmyia Arline
Waitress Trainer at Casa Ole Mexican RestaurantWaitress Trainer at Casa Ole Mexican Restaurant
Jay ThorntonJay Thornton
General Manager at Casa Ole Mexican RestaurantGeneral Manager at Casa Ole Mexican Restaurant