Sandra Matteson
Rochester
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Known for fostering teamwork and maintaining a positive environment, I effectively managed operations while enhancing parent satisfaction in my daycare. Dependable and adaptable, I thrive in fast-paced settings, ensuring high-quality service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Cdpap Care
FreedomCare
Rochester, NY
03.2019 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Daycare Owner/Operator
Self Employed
Rochester, NY
02.2011 - 02.2019
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Manager
Kwik Fill
Rochester, NY
02.2009 - 01.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
Greece Arcadia
Rochester, NY05-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
- Decision-making
Timeline
Cdpap Care
FreedomCare
03.2019 - 04.2025
Daycare Owner/Operator
Self Employed
02.2011 - 02.2019
Manager
Kwik Fill
02.2009 - 01.2011
GED -
Greece Arcadia
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