Sandra Matthias
Escondido,CA
Summary
Dynamic professional with extensive experience in customer service and team management at DollarTree Stores. Proven ability to enhance customer satisfaction and streamline operations through effective communication and problem-solving skills. Adept in food preparation and compliance with health guidelines, consistently delivering high-quality service in fast-paced environments.
Overview
52
52
years of professional experience
1
1
Certification
Work History
Assistant Manager
DollarTree Stores
Indianapolis, Indiana
06.2015 - 03.2025
- Assisted management in daily store operations and customer service initiatives.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new employees on store policies and operational procedures.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to improve store layout and product displays.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server
Jack's Grass Hut
Imperial Beach, California
04.1980 - 03.1982
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of bar area during shifts.
- Engaged with customers to provide excellent service and build rapport.
- Assisted in preparing reports and presentations for executive briefings and reviews.
- Managed office supplies inventory, ensuring availability of necessary materials.
- Maintained accurate records of correspondence and important documents for easy access.
- Facilitated onboarding processes for new hires, providing necessary training resources.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated schedules and meetings for management team across various departments.
- Prepared and served food items following safety and sanitation guidelines.
- Managed inventory by restocking supplies and tracking expiration dates.
- Assisted in maintaining cleanliness of kitchen and dining areas throughout shifts.
- Operated kitchen equipment including ovens, grills, and dishwashers efficiently.
- Monitored food quality to ensure compliance with health regulations and standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Set up, restocked and cleaned dining areas.
- Greeted customers upon arrival in the dining area.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Monitored inventory levels of food items used during meal services.
- Replenished condiments at customer tables as needed.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Event Caterer
Phyllis Nash Catering
Del Sol
06.1973 - 06.1975
- Cleaned up after completion of catered events; washed dishes, wiped down counters and other surfaces used during service.
- Managed staff members assigned to caterings events; provided guidance on proper procedures for setup and cleanup operations.
- Set up banquet tables with appropriate linens, china, glassware, silverware, condiments, decorations.
- Prepared variety of foods according to exact instructions and recipe specifications.
Skills
- Food preparation
- Compliance with health guidelines
- Customer service
- Event setup
- Team management
- Cleanup procedures
- Beverage service
- Menu memorization
- Dining area maintenance
- Staff training
- Team leadership
- Quality control
- Effective communication
- Problem solving
Certification
Certified Nursing Assistant
Timeline
Assistant Manager
DollarTree Stores
06.2015 - 03.2025
Server
Jack's Grass Hut
04.1980 - 03.1982
Event Caterer
Phyllis Nash Catering
06.1973 - 06.1975