Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sandra Mayfield

Moyock,NC

Summary

Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

1
1
Certification
5
5
years of post-secondary education
16
16
years of professional experience

Work History

Standards coordinator

State of Tennessee
02.2017 - 03.2024
  • Audit employee documentation to ensure the documentation satisfies licensing and certification standards
  • Drafted corrective action plans addressing deficiencies identified during Joint Commission Surveys
  • Developed comprehensive audit sheets to streamline documentation review process
  • Authored detailed reports summarizing audit results for monthly presentation to clinical review committees
  • Supervise two staff in the quality management department
  • Utilized Excel, Outlook, and Word to manage documentation and communication effectively.

Director of the Cottage

Family Crisis Center of W.D.C.C Counties
Rock Spring, GA
01.2015 - 11.2016
  • Manage a group home for 16 children in DFACS custody
  • Oversaw budget management for operational expenses and resource allocation.
  • Hire, fire and write performance evaluations for staff
  • Created policies and procedures to enhance operational efficiency
  • Determine admissions and discharges
  • Acted as liaison between Cottage and board of directors to ensure alignment on strategic initiatives
  • Authorize purchases and ensure paperwork compliance

Counselor

Crossroads Treatment Center Ringgold Ga
Ringgold, GA
06.2013 - 01.2015
  • Completed intake and renewal assessments
  • Created and reviewed treatment plans with patients, ensuring alignment with established time frames
  • Monitored progress on treatment goals during monthly and bimonthly sessions to ensure patient accountability
  • Monitored UDS and took appropriate action when and if the screens were illicit
  • Facilitated community referrals and connected patients to necessary resources for comprehensive support
  • Monitored 8 point criteria and eligibility for patient phase ups
  • Documented and filed patient records promptly to maintain accurate information
  • Participate in intake rotation for the center

Residential Services Coordinator

Lookout Mountain Community Services
Chickamauga, GA
11.2007 - 01.2013
  • Develop and manage host homes for DD consumers being discharged from State institutions (45 homes)
  • Maintained quality and standards in preexisting PCH homes
  • Supervised home providers and their backup staff
  • Supervised home providers and their backup staff
  • Supervise an in-home supports program for DD consumers (private home care)
  • Participated in Medicaid audits
  • Developed written documentation forms to match Medicaid requirements
  • Developed exceptional rates for those needing intensive services
  • Developed an on call rotation for the after- hours crisis intervention program
  • Acted as the center administrator when DD director is unavailable
  • Managed preexisting PCH homes to maintain operational standards and support residents
  • Assisted in the development of a company owned CLA for hospital transitions
  • Applied for Medicaid billing numbers for various programs

Education

Bachelor of Science - psychology

University of Tennessee Chattanooga
Chattanooga, TN
08.1979 - 05.1984

Skills

  • Quality Management
  • Policy development
  • Crisis Intervention
  • Case Management
  • Intake Experience
  • Community linkages
  • Service planning
  • Behavioral Therapy
  • Medication Administration
  • Computer skills
  • Developmental Disabilities Experience

Certification

  • QIDP Certification
  • QMHP Certification

Additional Information

I have also had 6 years' experience working with DFACS in Tennessee. . I worked as a case manager with DFACS from 1985-1987 and then again from 1997-2001. I worked as a child protective services worker during both of these times. I have also worked at Lookout Mountain Mental Health in Ft. Oglethorpe Ga from 1889 to 1994; and then as a case manager supervisor at Georgia Highlands in Dalton from 1994 to 1997.

Timeline

Standards coordinator

State of Tennessee
02.2017 - 03.2024

Director of the Cottage

Family Crisis Center of W.D.C.C Counties
01.2015 - 11.2016

Counselor

Crossroads Treatment Center Ringgold Ga
06.2013 - 01.2015

Residential Services Coordinator

Lookout Mountain Community Services
11.2007 - 01.2013

Bachelor of Science - psychology

University of Tennessee Chattanooga
08.1979 - 05.1984

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Sandra Mayfield