Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Mcdaniel

Olympia

Summary

Dynamic Dispatch Operator with a proven track record at Securitas Technology, adept at resolving scheduling conflicts and enhancing customer service through active listening and strategic issue analysis. Recognized for implementing safety protocols and maintaining meticulous records, ensuring efficient operations and high client satisfaction. Skilled in dispatch software and effective stress management.

Professional in logistics and operations with robust experience in coordinating and managing dispatch activities. Strong focus on team collaboration and achieving results, ensuring reliable performance and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with proven ability to handle high-pressure situations effectively. Dependable and prepared to make significant impact in role.

Overview

8
8
years of professional experience

Work History

Dispatch Operator

Securitas Technology
06.2022 - 06.2025
  • Resolved scheduling conflicts efficiently to prevent delays in shipments or pickups.
  • Implemented new protocols for handling emergency situations, improving overall safety measures within the organization.
  • Utilized customer feedback to improve customer service.
  • Provided customers with information on products and services.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Communicated with customers to provide delivery updates and resolution.
  • Assisted in resolving customer complaints and grievances.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Updated and maintained accurate records, enabling effective tracking of deliveries and resources.
  • Maintained strong relationships with clients by addressing concerns promptly and professionally.
  • Managed high call volumes while maintaining exceptional customer service standards during peak times.

General Manager

Burger King
02.2017 - 08.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

No Degree - Office Management

South Puget Sound Community College
Olympia, WA

Skills

  • Skilled in managing dispatch software
  • Effective stress management
  • Technical knowledge base
  • Analytical skills
  • Service excellence
  • Strategic issue analysis
  • Prioritization and scheduling
  • Meticulous attention to detail
  • Proficient in task management
  • Strategic call handling
  • Active listening
  • Clear and concise communication
  • Dispatching procedures

Timeline

Dispatch Operator

Securitas Technology
06.2022 - 06.2025

General Manager

Burger King
02.2017 - 08.2021

No Degree - Office Management

South Puget Sound Community College

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