Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra McKinley

Plano,Texas

Summary

Energetic and bilingual professional with extensive experience in customer service and healthcare sectors. Demonstrated expertise in patient scheduling, registration, and initiating financial processes within outpatient settings. Proficient in managing medical records, verifying insurance eligibility, and ensuring accurate patient data. Committed to providing excellent customer service and optimizing financial and patient outcomes through meticulous data handling.

Overview

20
20
years of professional experience

Work History

Testing Center Associate

UTD - The University Of Texas At Dallas
11.2023 - Current
  • Performed day-to-day coordination of all testing activities.
  • Checked-in examinees, verify identification, and provide proper testing instructions.
  • Managed sensitive student data and testing logistics
  • Provided students with test instructions, exam timings and test materials
  • Sorted and filed student information in a timely and accurate manner
  • Facilitated large groups of people in a testing environment; followed and understood oral and written directions; interpreted statistical data ans information; kept records and prepared reports.
  • Maintained the integrity and confidentiality of the testing environment and ensured all testing materials are filed and stored promptly and appropriately.
  • Assisted the Testing Center team with administrative tasks, and /or other projects as needed.

Front Office Family Liaison

Brinker Elementary School, PISD
08.2022 - Current
  • Contributed to increased parent participation in school events through consistent communication via newsletters, emails, phone calls, or text messages.
  • Taught English to non-speaking English parents. Prepared lessons and tests to validate their learnings.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Scheduled immunization shots with PISD enrollment Clinic Center and follow-up phone call reminders.
  • Coordinated services for families in need, connecting them with appropriate community resources and support systems.
  • Collaborated with speech Therapists, Counselors, and students monthly to bridge the gap of language barriers.
  • Strengthened parent-school connections through organizing regular meetings, workshops, and events.
  • Assisted struggling students by collaborating with teachers to identify additional resources tailored to individual needs.

Bilingual Teacher Assistant

Barron Elementary School, PISD
08.2019 - 05.2022
  • Assist Teachers in classrooms to monitor children and report progress to Teacher
  • Work with individual students and small groups using curriculum activities assigned by the Teacher
  • Skill in interpersonal relationships, including using tact, patience, and courtesy.
  • Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
  • Improved language proficiency by incorporating engaging activities and real-world examples in lessons.
  • Served as a mentor for new teachers, offering guidance on effective classroom management techniques and instructional strategies specific to bilingual classrooms.

Bilingual Childcare Provider

St. Francis Of Assisi Catholic Church
11.2016 - 05.2019
  • Fostered strong relationships with parents and updated them on their child progress.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Encouraged children to develop healthy social and emotional skills.

Stay at Home Mother

Home Care
01.2014 - 11.2016
  • Implemented various extracurricular activities for social and mental development
  • Continued to enrich my child's learning by helping with her homework and school projects
  • Taught my child non-educational characteristics, such as manners, culinary skills, and self-confidence.
  • Self-motivated, with a strong sense of personal responsibility.

Bilingual Dental Assistant

Florida Health Department FL- Community Health Cen
04.2013 - 01.2014
  • Maintained and documented confidential patient records, utilizing the Florida Health Management System (HMS) for effective management.
  • Provided exemplary customer service while handling phone inquiries, addressing concerns, and making patients feel welcome upon arrival at the clinic.
  • Aided in optimizing appointment schedules by coordinating with other team members, minimizing wait times for patients while maximizing productivity for the practice.
  • Contributed to a welcoming atmosphere for patients and their families by keeping reception areas clean, organized, and well-stocked with necessary supplies.
  • Improved patient education by creating and distributing informative materials about dental health, treatments, and aftercare instructions.
  • Reduced appointment cancellations by following up with patients for timely reminders, contributing to better time management within the clinic.
  • Supported dentist in achieving accurate diagnoses through proficiently taking digital X-rays and processing images as required.
  • Promoted a safe and hygienic environment by diligently sterilizing instruments and adhering to infection control protocols.
  • Enhanced teamwork among dental office staff through effective communication, contributing to a positive work environment that delivered high-quality care for patients.
  • Streamlined dental procedures by setting up instruments and equipment for various treatments, ensuring smooth workflow.
  • Ensured patient privacy was maintained at all times through diligent handling of sensitive personal information according to HIPAA regulations.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays and images for review by dentist.
  • Scheduled and confirmed patient appointments.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Participated in community outreach events such as school presentations or health fairs, promoting good oral hygiene habits among local residents.

Bilingual Hygienist Assistant

Bright Now Dental
04.2012 - 04.2013
  • Prepared patients for dental treatment by welcoming, comforting, and seating.
  • Enhanced patient satisfaction through diligent sterilization of instruments and equipment.
  • Assisted with dental radiographs, ensuring accurate and timely results for diagnostic purposes.
  • Educated patients on proper dental care techniques, resulting in improved home-care routines and overall oral health outcomes.
  • Supported hygienists during complex procedures by anticipating needs and providing timely assistance as required.
  • Facilitated communication between hygienists and dentists, contributing to comprehensive patient care.
  • Developed strong relationships with patients through genuine empathy and excellent listening skills while addressing their concerns.
  • Provided compassionate care for anxious patients, utilizing calming techniques to help them feel more comfortable during their visit.
  • Implemented infection control protocols consistently throughout the practice, maintaining a safe environment for both staff members and patients alike.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.

Bilingual Dental Assistant

Florida Dental Center
04.2011 - 02.2012
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared patients for treatment and applied topical anesthetics solutions
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared and sterilized instruments and materials for use by dentists.

Bilingual Quality Assurance Representative

The Nielsen Company
03.2004 - 04.2011
  • Completed a minimum of fifty outbound survey calls during each schedule shift
  • Handled a minimum of thirty inbound calls during each schedule shift
  • Maintained participants engagement throughout a short or medium length survey
  • Maintained confidentiality of procedures, scripts and respondent information
  • Monitored other agents' calls for quality checks to ensure team was maintaining center standards for performance and productivity.
  • Reviewed and scored calls made utilizing company-defined quality monitoring standards

Education

No Degree - Radiology

Certified in Radiology Health And Safety - Central Florida Institute
Palm Harbor, FL
03.2011

No Degree - Dental Assisting

Certified Dental Assistant - Central Florida Institute
Palm Harbor, FL
03.2011

Bachelor of Arts - Advertising

University Inca Garcilaso De La Vega, Lima, Peru
Lima Peru
01.1996

Skills

  • Appointment Scheduling and Registration
  • Insurance Eligibility Verification
  • Bilingual Communication (Spanish/English)
  • Data entry proficiency
  • Scheduling appointments
  • Teamwork and Collaboration
  • Problem Solving
  • Attention to Detail
  • Excellent Communication
  • Organizational Skills
  • Decision-Making
  • Excel spreadsheets
  • Administrative Support
  • Filing and data archiving

Timeline

Testing Center Associate

UTD - The University Of Texas At Dallas
11.2023 - Current

Front Office Family Liaison

Brinker Elementary School, PISD
08.2022 - Current

Bilingual Teacher Assistant

Barron Elementary School, PISD
08.2019 - 05.2022

Bilingual Childcare Provider

St. Francis Of Assisi Catholic Church
11.2016 - 05.2019

Stay at Home Mother

Home Care
01.2014 - 11.2016

Bilingual Dental Assistant

Florida Health Department FL- Community Health Cen
04.2013 - 01.2014

Bilingual Hygienist Assistant

Bright Now Dental
04.2012 - 04.2013

Bilingual Dental Assistant

Florida Dental Center
04.2011 - 02.2012

Bilingual Quality Assurance Representative

The Nielsen Company
03.2004 - 04.2011

No Degree - Radiology

Certified in Radiology Health And Safety - Central Florida Institute

No Degree - Dental Assisting

Certified Dental Assistant - Central Florida Institute

Bachelor of Arts - Advertising

University Inca Garcilaso De La Vega, Lima, Peru

Similar Profiles

CREATE PROFILE
Sandra McKinley