Sandra Mckinney

• Monitor and analyze business trends across all stores within district; implement plans to maximize sales and meet or exceed goals for all key performance indicators including sales, payroll, shortage, retention, expense and store conditions.
• Ensure company selling and customer service standards are upheld consistently across all stores through coaching and training of Store manager and store staff.
• Recruit, hire, retain and develop team of Store Managers and associates that achieve excellence in all areas of measured performance to meet or exceed company business objectives, drive business effective scheduling and payroll management.
• Coach store teams to maintain standard operational procedures in areas of freight flow, floor presentations, shortage controls and all merchandise functions (price changes, damages and product protection)
• Conduct consistent store visit evaluations and provide proactive feedback.

• Supported a territory of 12 districts and 200 stores, ensuring all stores maximize profitability by executing operational best practices.
• Analyzed territory, district, and store results to understand operational outliers, partnering with district managers and store teams to determine root causes.
• Developed the territory outlier program to assist with course correction and worked with store leaders to elevate operational performance.

Operations

• Subject matter expert on operational best practices, including freight flow, Sephora operations, Omni channel, replenishment, Amazon returns, price change execution, stockroom organization, and signing accuracy.
• Conducted weekly store visits to low-performing districts, focusing on outlier stores to analyze results, observe processes, and coach leadership teams.
• Elevated operational performance in 12 outlier stores to deliver process improvement, metrics, and productivity.
• Trained internal and external store managers on operational best practices and performance reporting.
• Collaborated with corporate partners and store teams on the execution and rollout of all special projects.

Facilities and Safety

• Led a team of 12 facilities specialists across the territory to deliver brand standards, trade completion, and cost-saving repairs.
• Conducted interviews and onboarding for facilities specialist positions.
• Created and monitored performance goals for facilities specialists to maximize time in stores and reduce facilities expenditure.
• Managed P&L, expenses, travel, hiring, training, and performance reviews.
• Worked closely with vendors, landlords, and corporate teams to support various facilities and contract cleaning programs.

Accomplishments

• Improved operational efficiencies and executed Q4 performance improvement by 30% over LY.
• Reduced resource and cancel rates by 2%.
• Managed the highest number of Omni Power Centers in the company, achieving a 60% reduction in outlier stores from the previous year.
• Facilities team achieved 100% trade goals, reduced vendor work orders, retained 80% of staff, and managed payroll dollars to plan.

Garner, NC (17M)

2016 - 2021

• Turned a bottom 10% performing store to top 50% performance in one year, increasing sales volume by +$2M.
• Executed a full store remodel and the first round of Sephora implementation.
• Managed and motivated a team of 90 associates, driving sales and delivering top 10-30% store performance.
• Structured and executed weekly executive meetings to analyze sales, service, and operational performance.
• Managed staffing, scheduling, and onboarding, ensuring payroll and expense alignment with store budgets.

Brier Creek, NC (14M)
2009 - 2016

• Increased comp. sales by 4-8% year over year, delivering top 30% total store performance.
• Retained 85% of staff, promoted three supervisors to ASM level, and one ASM to SM level.
• Trained all new internal and external executives, interns, and managers in training.

Apex, NC (15M)

2006 - 2009

• Opened a new store location, including hiring, training, setting up sales floor and back room, and exceeding target goals.

Assistant Store Manager

April 2001 - April 2006