Sandra McLay
Paisley,FL
Summary
Proven track record of enhancing client satisfaction and retention at Kalon Skin Bar through personalized skincare treatments and expert recommendations. Adept in both teamwork and advanced aesthetic techniques, consistently delivering exceptional results and streamlining operations for increased efficiency. Skilled communicator and organizer, excelling in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Microblader
Dermaline Academy
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Licensed Medical Aesthetician
Kalon Skin Bar
02.2019 - 05.2022
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
- Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
- Educated clients on proper skincare routines, leading to improved long-term results and overall wellbeing.
- Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
- Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
- Developed successful treatment packages that catered specifically to the unique needs of each client demographic.
- Performed thorough skin assessments, enabling tailored treatment plans for each individual''s needs.
Microblader / Aesthetician
Hair Affair
01.2017 - 06.2019
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
Education
Diploma -
Maynard Evan’s High
Orlando, FL1980
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Organization and Time Management
- Verbal Communication
- Multitasking Abilities
- Flexible and Adaptable
- Time Management
Timeline
Microblader
Dermaline Academy
01.2021 - Current
Licensed Medical Aesthetician
Kalon Skin Bar
02.2019 - 05.2022
Microblader / Aesthetician
Hair Affair
01.2017 - 06.2019
Diploma -
Maynard Evan’s High
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