Sandra Meester-Henderson
Grand Rapids
Summary
Dedicated Customer Service Representative with 20+ years of extensive experience in problem resolution and customer engagement. Known for strong attention to detail and active listening skills, committed to enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Granger Waste Services
Cedar Springs
12.2016 - Current
- Assisted & educated customer inquiries regarding trash, recycling and yard waste collection services.
- Maintained accurate records of customer interactions and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Handled commercial and residential billing in an organized fashion according to established protocol.
Customer Service Representative
Green Valley Disposal Service
Walker
11.2015 - 12.2016
- Greeted visitors and ensured a welcoming atmosphere at the front desk.
- Provided administrative support by preparing documents and reports as needed.
- Handled inquiries and provided information about services offered by the organization.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Customer Service Representative
Manpower
Grand Rapids
11.2010 - 12.2014
- Managed high volume customer inquiries through phone and chat support.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained organized filing systems for both physical and digital documents.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Education
Some College (No Degree) - Medical Administrative Assistant
Olympia Career Center
Grand Rapids, MISkills
- Customer service
- Billing management
- Problem resolution
- Data entry
- Problem-solving & customer escalation resolution
- Attention to detail with minimal to no errors
- Credit adjustments
- Professional telephone demeanor
- Active listening
- Attention to detail
- Empathy and patience
- Grammar
- Positive and professional
References
References available upon request.
Timeline
Customer Service Representative
Granger Waste Services
12.2016 - Current
Customer Service Representative
Green Valley Disposal Service
11.2015 - 12.2016
Customer Service Representative
Manpower
11.2010 - 12.2014
Some College (No Degree) - Medical Administrative Assistant
Olympia Career Center