Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sandra Goulart

Austin

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

Construction Cleaner

Jj Construction
Austin
11.2024 - Current
  • Removed debris and hazardous materials to ensure site safety.
  • Followed safety procedures while handling cleaning chemicals and tools.
  • Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces.
  • Assisted contractors during building projects as requested.
  • Scrubbed walls, windowsills, and baseboards with appropriate cleaning solutions.
  • Moved furniture out of the way before beginning cleaning tasks to reach tight spaces.

Front Desk Receptionist

Best Western Hotel
Austin
06.2024 - 10.2024
  • Greeted guests and checked in visitors at the front desk efficiently.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled reservations and maintained accurate booking records daily.
  • Provided information about hotel services, amenities, and local attractions.
  • Handled guest complaints with professionalism and empathy for resolution.
  • Processed guest payments and maintained cash handling procedures strictly.
  • Coordinated with housekeeping to ensure room readiness for incoming guests.
  • Assisted in maintaining lobby cleanliness and organized the front desk area effectively.
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.

Front Desk Receptionist

Sage Hill Inn
Kyle
02.2023 - 10.2024
  • Greeted guests and checked in visitors at the front desk efficiently.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled reservations and maintained accurate booking records daily.
  • Provided information about hotel services, amenities, and local attractions.
  • Handled guest complaints with professionalism and empathy for resolution.
  • Processed guest payments and maintained cash handling procedures strictly.
  • Provided excellent customer service to enhance guest dining experiences.
  • Assisted in food and beverage preparation for timely service delivery.
  • Collaborated with kitchen staff to ensure order accuracy and quality.
  • Created and maintained maintenance logs to track repairs and preventive maintenance schedules.
  • Conducted routine maintenance and repairs of equipment.
  • Managed inventory and ordered supplies to maintain kitchen efficiency.
  • Monitored food safety practices to comply with health regulations consistently.
  • Implemented daily prep lists to streamline meal preparation processes.
  • Cleaned kitchen equipment, surfaces, utensils, and dishes.
  • Coordinated event logistics, including venue selection and vendor management.
  • Developed event timelines to ensure smooth execution of activities.
  • Collaborated with marketing teams to promote upcoming events effectively.
  • Created detailed reports summarizing event activities and feedback received.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Provided on-site support during the day of the event, including problem-solving if necessary.
  • Developed event themes and concepts to ensure the successful execution of events.
  • Assisted guests throughout an event by providing directions or answering questions about available amenities.

Life Enrichment Director

New Haven Living Center
Kyle
03.2022 - 03.2023
  • Designed and implemented engaging recreational programs for residents.
  • Coordinated events that promoted social interaction among community members.
  • Facilitated communication between residents and families to enhance relationships.
  • Managed volunteer schedules and training to support program delivery.
  • Developed individualized plans to meet residents' interests and needs.
  • Collaborated with staff to ensure a safe and welcoming environment for all.
  • Created promotional materials to increase participation in community events.
  • Monitored resident progress towards goals established within their activity plans.
  • Initiated partnerships with outside organizations providing recreational opportunities for seniors.
  • Coordinated transportation services for off-site trips or errands as needed.
  • Developed special one-on-one programs for when residents were ill or unable to take part in group activities.
  • Scheduled activities are designed to encourage residents to socialize among themselves and enjoy time with family members.
  • Facilitated group discussions on current events, hobbies, or other topics of interest.
  • Delivered presentations on topics such as health promotion, nutrition education, and stress management techniques.
  • Maintained a budget and monitored expenses related to life enrichment activities.
  • Planned and organized special events such as holiday celebrations, birthday parties, and outings.

Front Desk Receptionist

Omni Hotels & Resorts
Austin
07.2019 - 03.2022
  • Greeted guests and checked in visitors at the front desk efficiently.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled reservations and maintained accurate booking records daily.
  • Provided information about hotel services, amenities, and local attractions.
  • Handled guest complaints with professionalism and empathy for resolution.
  • Processed guest payments and maintained cash handling procedures strictly.
  • Coordinated with housekeeping to ensure room readiness for incoming guests.
  • Assisted in maintaining lobby cleanliness and organized the front desk area effectively.
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
  • Greeted customers warmly and made them feel welcome.

Warehouse Worker

Kendra Scott
Austin
09.2018 - 09.2019
  • Inspected finished products for quality assurance and adherence to standards.
  • Loaded and unloaded materials from pallets and containers for packaging processes.
  • Monitored inventory levels of packing supplies and reported shortages to supervisors.
  • Assembled boxes, containers, and other packaging materials according to specifications.
  • Collaborated with team members to meet production goals efficiently.
  • Packaged items following customer orders and product requirements.
  • Labeled packages with appropriate information such as weight and destination.
  • Organized and labeled boxes in pallet racks to make item retrieval faster.
  • Assisted in the organization of warehouse storage areas as needed.
  • Inspected all packaged items for quality assurance purposes.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.

Administrative Assistant

American Youth Works
Austin
08.2018 - 11.2018
  • Managed daily office operations and maintained organized filing systems.
  • Responded to inquiries and provided information to staff and clients promptly.
  • Created and maintained spreadsheets for data tracking and reporting needs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers, and fax machines.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
  • Conducted research on various topics as requested by management.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.

Computer Lab Assistant Intern

Goodwill
Austin
08.2016 - 08.2018
  • Assisted in maintaining computer lab equipment and software functionality.
  • Monitored lab environment for cleanliness and organization standards.
  • Updated existing applications as needed to ensure optimal performance.
  • Resolved printer malfunctions by replacing parts or adjusting settings.
  • Demonstrated basic concepts of computer usage to new users.
  • Developed training materials for computer lab users.
  • Monitored the daily operations of the computer lab, ensuring a safe environment for users.
  • Maintained inventory of supplies necessary for the operation of the computer lab.
  • Collaborated with clients to identify career goals and key qualifications.
  • Researched industry trends to enhance resume effectiveness and relevance.
  • Edited and proofread client documents for clarity and professionalism.
  • Provided coaching on job search strategies and interview preparation techniques.
  • Assisted clients in preparing for interviews by providing tips on how to answer common questions.

Education

Certificate in Medical Office Assistant -

New Horizons Learning Center
Austin, TX

High school diploma -

Ball High School
Galveston, TX

Skills

  • Cleaning techniques
  • Hazardous material handling
  • Event coordination
  • Scheduling appointments
  • Data entry
  • Problem solving
  • Attention to detail
  • Carpet cleaning
  • Loading and unloading
  • Sweeping and mopping
  • Dust control
  • Transportation coordination
  • Construction site cleaning
  • Pressure washing
  • Painting techniques
  • Safety inspection
  • Job site setup
  • Site cleaning and organization
  • Multitasking capacity
  • Team building
  • Landscaping basics
  • Window cleaning
  • Heavy lifting
  • Customer service
  • Microsoft Office
  • Time management
  • Communication skills
  • File organization
  • Appointment scheduling
  • Office supplies management
  • Administrative support
  • Social media and promotions
  • Event preparation
  • Cash handling
  • Critical thinking
  • Calm under pressure
  • Booking management
  • Guest services
  • Administrative skills
  • Budget monitoring
  • Event setup and breakdown
  • Social media marketing
  • Wedding trends proficiency
  • Meeting planning
  • Event planning
  • Room setup and breakdown

Additional Information

  • Authorized to work in the US for any employer

Timeline

Construction Cleaner

Jj Construction
11.2024 - Current

Front Desk Receptionist

Best Western Hotel
06.2024 - 10.2024

Front Desk Receptionist

Sage Hill Inn
02.2023 - 10.2024

Life Enrichment Director

New Haven Living Center
03.2022 - 03.2023

Front Desk Receptionist

Omni Hotels & Resorts
07.2019 - 03.2022

Warehouse Worker

Kendra Scott
09.2018 - 09.2019

Administrative Assistant

American Youth Works
08.2018 - 11.2018

Computer Lab Assistant Intern

Goodwill
08.2016 - 08.2018

Certificate in Medical Office Assistant -

New Horizons Learning Center

High school diploma -

Ball High School

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