Hi, I’m
Sandra Mendez
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Dollar General Store
Lead Sales Associate
05.2022 - 08.2022
Job overview
- Stock merchandise: rotate and face merchandise on shelves and build merchandise displays
- Assist customers by locating merchandise
- Bail cardboard and take out trash; dust and mop floors; clean restroom and stockroom
- Greet customers as they enter the store
- Maintain register countertops and bags implement register countertops plan-o-grams
- Operate cash register and flatbed scanner to itemize and total customer's purchase and bag merchandise
- Collect payment from customer and make change
- Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment
- Provide superior customer service leadership
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications
- Open and/or close the store under specific direction of the Area Manager.
Way.Com
Insurance Broker
05.2021 - 09.2021
Job overview
- Started working remotely and then I did hybrid
- Convert leads into sales and upsell (over the phone)
- Taking CC payments over the phone
- Negotiate downpayment options with customer until agreed
- Educate customers on each type of insurance coverage and make recommendations based on their needs
- In charge of setting our Leads and CSR system on and off at start and end of shift
- Communicated through Teams to keep track of leads conversion to sales
- Collected customers documents like vehicle registration, license, proof of address and vehicle photos and uploaded into customer profile
- Review policies
- Helped other employees when needed, for running customer's background or searching for better insurance rate
- Making sure all insurance policy documents are signed by the customer and myself through DocuSign
- Provide Proof of Insurance by e-mailing it to customers.
Cost U Less Insurance
Sales Manager
08.2017 - 04.2021
Job overview
- Won 6 “Best of the Best Awards” in recognition of outstanding achievements in both sales and service, always exceeding corporate set goals for individuals
- Won Award for “Top Ten Managers in Central CA”, for manager with the most sales and revenue for the company
- Won 1 “Best of the Best Award Busy Season Award” in recognition of outstanding achievement in both sales and service during Company's busiest season of the year
- Customer Service
- Make daily bank deposits
- Getting the mail
- Interacted with customers through phone, e-mails, texts and in-person
- Held daily meetings with office team to set expectation goals
- Bi-week goal review to update team of any changes in goals/expectations
- Weekly over the phone corporate meetings to set goals and review achievements
- Making sure the cash drawer has the correct amount of money every day
- Meet and exceed goals for the month in sales and revenue
- Trained employees on company policies and procedures
- Responsible for opening and closing the office
- Review insurance policies
- Manage operations and productivity
- Order office supplies and business cards for the office
- Greet and sign-in customers as they come into the office
- Verify all corporate policies are followed, including client records
- Supervise sales brokers to help them drive sales and make sure they hit their monthly goals
- Making sure all insurance policy documents are signed by the customer and insurance broker
- Convert leads into sales, in the office and over the phone
- Educate customers on each type of insurance coverage and make recommendations based on their needs
- Handling cash and credit card payments
- Evaluate current insurance policies and recommend additional coverage when needed
- Maintain and store all insurance documents in a confidential way
- Charging customers' credit cards correctly
- Prepared and submitted fees report monthly to upper management
- Training new employees for other locations.
Cost U Less Insurance
Assistant Manager
03.2017 - 08.2017
Job overview
- Won 2 “Best of the Best Awards” in recognition of outstanding achievements in both sales and service, always exceeding corporate set goals for individuals
- Making Deposits
- Assisting other brokers to earn sales over the phone or in the office
- Calling manager's prospect list to earn their business
- Opening/Closing office
- Going over sales report along with sales manager
- Overlook on other employees' duties
- Help solve problems
- In charge of printing reports of any cancellation, renewals or expired policies list to follow up with customer
- Fluent in Spanish, dealt with majority of the Spanish speaking customers and translated for the office manager when necessary
- Assisted meeting over the phone or other locations
- Went over office reports with the manager and district manager monthly.
Cost U Less Insurance
Insurance Broker
02.2016 - 03.2017
Job overview
- Won 2 “Best of the Best Awards” in recognition of outstanding Performance & Commitment to Excellence, always exceeding corporate set goals for individuals
- Greet and sign-in customers as they come into the office
- Convert leads into sales, in the office and over the phone
- Educate customers on each type of insurance coverage and make recommendations based on their needs
- Handling cash and credit card payments
- Evaluate current insurance policies and recommend additional coverage when needed
- Maintain and store all insurance documents in a confidential way
- Storing customer credit card information correctly
- Document vehicle property damage according to company guidelines and retain photos on record.
Taqueria La Mexicana
Cashier/Server
04.2013 - 05.2015
Job overview
- Do revue transactions
- Closing cash drawer
- Keep the facility clean
- Going to the bank to break large bills
- Overlook on other employee's duties
- Open and close facility
- Solve any problems customers have
- Take customer orders/ take all calls
- If needed help with food preparation
- Restock fridge and merchandise room
- Bartender at a beer bar
- Work at a fast pace
- Problem solver.
Koru Products
Packer/Quality Control
11.2011 - 02.2013
Job overview
- Examine and inspect containers, materials, and products to ensure that packing specifications are met
- Mark and label containers
- Place or pour products or materials into containers, using hand tools and equipment
- Remove completed or defective products or materials
- Seal containers or materials, using glues, fasteners, and other tools
- Clean containers, materials, supplies, or work areas, using cleaning solutions
- Load materials and products into package processing equipment
- Measure, weigh, and count products and materials.
Styles For Less
Sales Associate
08.2011 - 08.2012
Job overview
- Assist in ringing up sales at registers and closing registers
- Helped changing display mannequins and update display walls
- Effectively handle and resolve a broad range of customer concerns
- Assist in display maintenance, and housekeeping
- Aid customers in locating merchandise
- Maintain an awareness of all promotions and advertisements
- Answer the phone line and take messages
- Complete any other tasks as assigned from time to time by any manager.
Education
Tracy High SchoolTracy, CA
High School Diploma
05.2009
Skills
- Bilingual (English, Spanish)
- Customer Service experience
- Multi-tasker
- Order Taking
- Fast Learner
- Basic math abilities
- Teamwork and Collaboration
- Cross-selling strategies
- Problem-solving abilities
- Responsible and Reliable
- Money Handling and Cash Drawer Balancing
- Able to work at a fast pace
- Sales experience
- Organized and detail oriented
- Driver's License
- Inventory and Stocking
- POS system knowledge
- Computer Proficiency (E-mails, Excel, Microsoft, PowerPoint, Microsoft Teams, Zoom meetings, LastPass, Zoho Vault, E-Sign, DocuSign, Social Media Platforms)
References
Upon request
Languages
Spanish
Native or Bilingual
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Sales Associate
Dollar General Store
05.2022 - 08.2022
Insurance Broker
Way.Com
05.2021 - 09.2021
Sales Manager
Cost U Less Insurance
08.2017 - 04.2021
Assistant Manager
Cost U Less Insurance
03.2017 - 08.2017
Insurance Broker
Cost U Less Insurance
02.2016 - 03.2017
Cashier/Server
Taqueria La Mexicana
04.2013 - 05.2015
Packer/Quality Control
Koru Products
11.2011 - 02.2013
Sales Associate
Styles For Less
08.2011 - 08.2012
Tracy High School
High School Diploma