Sandra Mendez
Austin,Texas
Summary
Dynamic professional with extensive experience at the City of Austin, Health Dept., excelling in patient coordination and administrative efficiency. Demonstrated proficiency in Windows OS and advanced keyboard skills, coupled with a customer-centric approach, ensures high-quality service delivery. Achieved significant improvements in patient service processes, showcasing effective priority management and technical expertise. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
39
39
years of professional experience
Work History
Patient Representative
City of Austin, Health Dept.
Austin, Texas
12.2005 - Current
- Coordinate necessary medical services and resources for patients, and serve as a liaison between patients, clinic staff, various local and state agencies, and external programs
- Work with physicians and other clinic staff to evaluate and identify resources or services needed for patients
- Interview and gather information to assist patients with obtaining needed resources or services
- Interpret and explain rules and regulations, Department policies and procedures, and assist patients with applying for various programs and services
- Research and contract pharmaceutical companies for drugs, equipment information and other services
- Encourage companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment or other services
- Develop, coordinate, and maintain confidential record keeping and filing systems pertaining to patient requests
- Assist staff with clinic programs and outreach activities
- Compile statistical data for various reports and track patients, services and resources, cost analysis, and clinic operations
Administrative Assistant
City of Austin, Health Dept.
Austin, Texas
01.2000 - 12.2005
- Medical Records - Search, retrieve file and purge medical records for various clinical services provided
- Responsible for data entry of all medical records into corresponding database ensuring accuracy and completeness to include posting of test results
- Prepared and assembled medical record charts for the appropriate clinics
- Data entry for HEP C (for all clients testing for Hepatitis A,B C)
- Provided Spanish translations for counselors, nursing staff and all other staff
- Answer/route all incoming calls and walk-in clients
- Ensure clinic is prepared for the day's appointments inclusive of adequate inventory of supplies, proper forms and any other materials needed
- Responsible for ensuring client crowd control during periods when there are various services being provided at the same time such as TB skin testing, maternity x-rays, medicine pick-up, and cashiering
Patient Representative
City of Austin, Health Dept.
Austin, Texas
06.2004 - 03.2005
- Coordinate necessary medical services and resources for patients, and serve as a liaison between patients, clinic staff, various local and state agencies, and external programs
- Work with physicians and other clinic staff to evaluate and identify resources or services needed for patients
- Interview and gather information to assist patients with obtaining needed resources or services
- Interpret and explain rules and regulations, Department policies and procedures, and assist patients with applying for various programs and services
- Research and contract pharmaceutical companies for drugs, equipment, information and other services
- Encourage companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment or other services
- Develop, coordinate, and maintain confidential record keeping and filing systems pertaining to patient requests
- Assist staff with clinic programs and outreach activities
- Compile statistical data for various reports and track patients, services and resources, cost analysis, and clinic operations
Patient Account Rep
City of Austin, Community Care
Austin, Texas
01.2003 - 06.2004
- Responsible for screening for eligibility for MAP/Chc/Title V/Title XX
- Answering basic benefit questions, processing and documenting enrollee changes in Diamond
- Verify eligibility for healthcare providers, mailing appropriate forms, ID cards and handbooks to individuals as requested and referring callers to appropriate staff (Patient Services, Eligibility Supervisors, MAP pharmacy, and nurse case managers)
- Responsible for scheduling appointments for all three locations
Data Entry Operator II
TX Workers Compensation Commission
Austin, Texas
01.1989 - 01.1993
- Prepared and processed data for insurance claims ensuring completeness and accuracy
- Assisted customers, providing information regarding insurance inquiries
- General office/clerical duties as needed
- Responsible for logging codes into database
- Handled large volumes of mail and medical files ensuring they were routed appropriately
Clerk III
TX Workers Compensation Commission
Austin, Texas
01.1986 - 01.1989
- General office duties - answering/routing calls, filling and retrieval of records
- Processed/routed all incoming mail
- Proofreading of documents, research papers and medical records for accuracy and completeness
Skills
- Proficient in Windows Operating System
- MS Word
- CRT Terminal Operation
- Advanced Keyboard Skills
- Technical Proficiency
- Effective Listening
- Issue Resolution
- Professionalism
- Effective Negotiating Ability
- Proficient in Timely Decisions
- Goal-Focused Mindset
- Customer-Centric Approach
- Effective Priority Management
- Effective Time Coordination
- Comprehensive Planning Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Representative
City of Austin, Health Dept.
12.2005 - Current
Patient Representative
City of Austin, Health Dept.
06.2004 - 03.2005
Patient Account Rep
City of Austin, Community Care
01.2003 - 06.2004
Administrative Assistant
City of Austin, Health Dept.
01.2000 - 12.2005
Data Entry Operator II
TX Workers Compensation Commission
01.1989 - 01.1993
Clerk III
TX Workers Compensation Commission
01.1986 - 01.1989
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