Tameka Fleming
Upper Marlboro,MD
Summary
Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Patient & Guest Relations Rep
Medstar George Washington University Hospital
01.2022 - Current
- Serves as primary contact to patients, family members, or visitors.
- Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations
- Seeks to solve patient/guest problems and/or complaints or escalates to other personnel when needed.
- May be responsible for issuance of identification badges to associates, vendors and contractors
- Patient and Guest Relations Representatives are essential associates in 24/7 environment and may be required to be flexible with scheduling and work "off-shifts.
- Provided emotional support to patients and their families.
- I am responsible for administering temperature checks and health-related questionnaires to all employees and visitors to ensure safe and healthy environment.
- Accesses computer terminal for patient information regarding admissions, transfers, and discharges
- Provides information and directions to locations throughout hospital for patients and guests.
- May issue photo identification badges to associates, vendors and contractors.
- May take patient and visitor complaints; resolve simple complaints; refers complicated complaints to patient advocates, supervisor and/or affected department(s); and assures follow-up.
- Performs other duties as assigned.
Senior Sales Associate
Smithsonian
01.2007 - 09.2020
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Handled cash register operations and customer transactions to process payments.
- Developed and maintained knowledge of current sales and promotions.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
School Assistant
Saint Anthony's Catholic School
01.2005 - 12.2007
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supervised classroom during brief teacher absences.
- Copied, organized and distributed classroom assignments or other paperwork.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Education
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Hooksett, NH03.2024
Associate of Arts - Special Education
University of Maryland Eastern Shore
Princess Anne, MD06.2007
High School Diploma -
H.D. Woodson Senior High School
Washington DC06.2002
Skills
- Microsoft Office
Timeline
Patient & Guest Relations Rep
Medstar George Washington University Hospital
01.2022 - Current
Senior Sales Associate
Smithsonian
01.2007 - 09.2020
School Assistant
Saint Anthony's Catholic School
01.2005 - 12.2007
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Associate of Arts - Special Education
University of Maryland Eastern Shore
High School Diploma -
H.D. Woodson Senior High School
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