Sandra Mesa
Hialeah,Fl
Summary
My goal is to develop more skills improve my efficiency, build lasting relationships, and continue learning and growing professionally.
Diligent [Desired Position] with comprehensive experience leading customer service teams to improve service quality and operational efficiency. Managed high-performing teams and implemented new processes that enhanced customer satisfaction and streamlined workflows. Demonstrated strong problem-solving and communication skills, consistently fostering acustomer-focused environment. Customer service management professional with extensive experience in leading and optimizing customer support operations. Proven ability to drive customer satisfaction and loyalty through effective team leadership and process improvements. Known for strong collaboration and adaptability, ensuring seamless operations and reliable support during changing business needs.
Overview
5
5
years of professional experience
Work History
Customer Service Department
Pasteur Medical Center
03.2019 - 04.2024
- The Retention Department talks with patients where they express their concerns
- Also helping patients with appointments
- Improved customer satisfaction by efficiently resolving inquiries and complaints promptly.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Successfully managed high-volume periods through careful planning and efficient resource allocation.
- Managed approximately 90 incoming calls, emails, and faxes per day from customers.
Insurance Agent
Bortec Insurance
10.2018 - 03.2019
- Sell insurance for both car and health.
- Provide customer service to anyone with questions or concerns about their insurance and the policies and attend to the phones.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Managed approximately 50 incoming calls, emails, and faxes per day from customers
Education
HIghschool Diploma - English language classes, French, English
IPU Conrado Benitez
Cuba,Pinar Del Río 05.2014
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Customer Service
- Phone etiquette
- Creating reports and spreadsheets
- Customer assistance
- Client relations
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service Department
Pasteur Medical Center
03.2019 - 04.2024
Insurance Agent
Bortec Insurance
10.2018 - 03.2019
HIghschool Diploma - English language classes, French, English
IPU Conrado Benitez
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