Sandra Meschersky

• Designed curriculum with interconnected modules
• Created a structured training schedule for trainers with balanced workloads.
• Managed multiple training classes simultaneously
• Facilitated monthly conferences and completed annual performance evaluations for supervised employees.
• Monitored and assessed the job performance of designated staff members.
• Establish relationships with external stakeholders to promote collaboration among divisions and agencies.
• Engaged in team meetings to address trainee progress in training class
• Provided valuable input and advice to enhance the effectiveness of training staff.
• Engaged in active participation within various workgroups
• Enhanced teamwork by fostering open lines of communication

Supervisory

• Oversaw, monitored, and evaluated performance of assigned Eligibility Supervisors
• Assisted in enhancing staff productivity through effective support and guidance
• Led monthly conferences to recognize accomplishments and offer recommendations for growth.
• Managed documentation relating to employee performance, attendance, leave requests, and disciplinary actions.
• Enhanced team communication and collaboration
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
• Participated in training programs to develop supervisory expertise
• Assisted in the recruitment process by interviewing prospective candidates.

Training/Facilitation

• Participated in training programs, enhancing effective delivery skills and maintaining proficiency through continuous skill-building.
• Developed and updated training materials to align with policy changes
• Designed participant training practices and compiled comprehensive Trainer Guides to enhance understanding of computer systems.
• Assisted with onboarding and effectively communicated goals and expectations to new staff/trainees.
• Managed documentation of training activities, including attendance records, quiz/exam scores, and classroom participation.
• Developed multimedia presentations utilizing PowerPoint and video conferencing tools.
• Suggested necessary changes or enhancements to current training processes.
• Adapted teaching methods according to the needs of individual learners or groups.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
• Collaborated with other departments to coordinate training processes between teams.

Supervisory

• Researched and addressed customer inquiries to provide accurate responses, effectively resolving escalated concerns
• Remained current with program Rules and Regulations, adhering to departmental procedures and safety guidelines
• Maintained clear communication with staff and management
• Attended meetings, providing assistance to projects and workgroups
• Troubleshot eligibility inaccuracies and collaborated with colleagues to find solutions.
• Oversaw, monitored, and evaluated the performance of Eligibility Technicians under my supervision.
• Enhanced staff productivity by providing effective support and guidance
• Organized and facilitated monthly conferences to acknowledge achievements and provide suggestions for professional development.
• Participated in supervisory training programs to enhance expertise

• Conducted interactive interviews, assessing customer eligibility for Health Care assistance.
• Followed up on time-sensitive documentation requirements and assessed program eligibility for customers.
• Provided exceptional customer support by actively listening to customers' needs and addressing any concerns promptly
• Stay updated on program Rules and Regulations, following departmental procedures and safety guidelines
• Ensured the accuracy and completeness of data entry in various computer systems
• Documented contact details, attempted contacts, and customer concerns/questions effectively in comprehensive journal entries
• Reviewed, identified, and resolved discrepancies in information among computer systems.

Customer Service - Merchandise Returns.

• Processed returns and exchanges of merchandise as per store policies.
• Followed safety protocols when handling merchandise returns

Cashier

• Conducted cash drawer audits at shift start to verify the accuracy of funds.
• Operated cash register efficiently and accurately, handling various payment methods such as cash, check, credit card, gift card or automatic debit.
• Utilized a point-of-sale system to accurately scan merchandise and calculate purchase totals.
• Collected payments accurately and provided change in a timely manner.
• Gained knowledge of various department functions to ensure store functionality.

Receiving Clerk

• Verified merchandise condition upon arrival, promptly reporting discrepancies and damages.
• Maintained clean and safe work area, complying with OSHA standards.
• Verified accuracy of incoming shipments by comparing items and quantities to invoices and purchase orders.
• Supported the management team by providing assistance with physical inventories when needed.