Sandra Milena Jaramillo
Garland,TX
Summary
Professional with strong background in financial management and compliance, equipped to drive revenue growth and enhance operational efficiency. Known for strategic analysis, tax regulation expertise, and keen problem-solving skills. Proven ability to collaborate effectively within teams, adapt to evolving challenges, and deliver consistent results. Highly reliable and focused on achieving measurable outcomes.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Revenue Officer
Internal Revenue Service
06.2024 - 09.2025
- Conduct investigations of alleged criminal violations of Federal tax statutes. Conduct interviews with taxpayers/representatives at business locations or government office. Perform internal audit and administrative duties directly related to the collection of Federal taxes.
- Conduct financial analysis on business or individual taxpayers. Assess assets for case resolution
- Secure delinquent returns using a variety of tools such as summons, levies and seizures
- Create and maintain files for each case. Create specific documents for each case
- Mail out correspondence to taxpayers and other government departments
- Investigate/trace financial transactions. Search public records, tax returns and credit information
- Provide customer service by explaining taxpayer’s rights, IRS policies and procedures
- Consult with internal and external advisors, analysts or attorneys regarding case development
- Provide guidance to taxpayers of options to resolve delinquent tax obligations; installment agreements, offer in compromise or suspending collection action
Tool World Associate
Lowe’s Companies, Inc.
10.2024 - Current
- Assist clients with specific tool needs for projects. Ability to resolve customer issues quickly and efficiently. Assist clients with key/chain cutting. Provide daily support as bilingual associate.
CRE Associate Booking Coordinator
Capital One, N.A.
06.2019 - 10.2023
- Subject Matter Expert for Booking, Reviewing and Compliance. Support oversea team of 4 associates with coaching and mentoring to ensure all loans are boarded successfully. Booked loans ranging from 3MM to 200MM. Worked with different loan types; Fannie Mae, Freddie Mac, Ginnie Mae and Small Business loans.
- Participated with Sarbanes-Oxley Act audits by researching and extracting information from internal drives.
- Lead Uniform Commercial Code project for team
- Review appraisals to ensure area square footage, number of buildings, street address, and type of property is correct
- Prepared monthly reports (Tax, WCIS, Warehouse, Rate Cap and Small Business Loans)
- Partnered with underwriters, closers, tax, service teams to gather pertinent data needed to close loans
- Created excel spreadsheets with loan amounts and emailed the cash team to wire out the funds
- Collaborated with Know Your Customer team to ensure WCIS borrower ID is entered into Strategy by EOM
- Retrieve quality control reports from system and ensured report was reviewed within 3 days for audit purposes.
- Review and created procedures for department
- Examined legal documents to ensure accuracy of value amount and verbiage are correct
- Held weekly team call of 7 associates to go over the weekly pipeline. Sent email to manager with call updates
- On average I held the most booked and reviewed loans each month out of team
Loan Processor
BankUnited
11.2017 - 06.2019
- Review loan packages, to ensure know your customer form was signed by client, income statements were provided and run credit reports for proper segmentation and underwriter assignment with Credit Officer. Assisted with quality control and reporting functions. Supported underwriters, portfolio managers, credit officers and banker teams.
- Maintain logs and reports to track reports i.e., HMDA, REG B & Conditions. Perform due diligence checks for new loans & existing loans; i.e. Experian, LexisNexis, OFAC, UCC, KYC
- Create closing memos for credit officers and underwriters and prepared notification letters to customers
- Ensure compliance with company policies, underwriting guidelines, and lending-program requirements
- Create flood memos and mailed out to clients
- Previous role included centralizing document conversion for small business banking. By centralizing all documents, I saved over 50% of time for small business banking in searching for specific loan information. Created forms for team to keep track of all loan documents needed for loan package. Made photocopies of loan documents, file, shred, scan and upload information into banking internal system
Print & Marketing Account Manager
Staples, Inc.
04.2014 - 02.2017
- Build rapport with clients to entrust their marketing budgets were met. Conducted B2B sales for print and marketing solutions division. Researched prospective mid-market businesses and then Implemented growth strategies to increase revenues of accounts. (Exceeded Budget in FY2015 & FY2016)
- Held weekly calls and meetings at client’s business to go over marketing plans for future events
- Attendee at chamber of commerce networking events
- Create interactive presentations for Executive Management and Board Meetings
- Prepare quotes to vendors. Negotiate pricing terms and conditions. Coordinate timelines with vendors
- Exponentially grew accounts year over year (Grew account to over 200K in sales)
- Organized weekly team calls and gathered projections for Assistant Sales Manager
Copy Center Production Planner
06.2006 - 04.2014
- Coordinate all activities in the Copy Center; oversaw all aspects of production and customer service. Assigned critical jobs out to team. Served as team lead and performed related work as required i.e. training, interviewing, cash management.
- Create templates for business cards, postcards, posters and stamps
- Assist clients with photocopying, faxing, scanning and saving documents to email
- Ensure daily supplies were stocked in copy center. Kept log of inventory supplies for machines.
- Close out registers at night and prepared cash deposits for next day
- Provided an elevated customer experience to generate a loyal clientele (Maintained best copy center for store with team, Achieved YTD record quota consisting of $930,000)
- Began apprenticeship program for Print & Marketing Account Manager
Education
Bachelor of Arts (BA) - Economics
Queens College of CUNY
NYContinuing Education Class - Accounting I
Collin College
TXSkills
Administrative Support
Data Entry
Creating Reports & Procedures
Investigations
Evaluating Financial Documents
Maintaining Regulatory Compliance
Spanish Fluency
Critical Thinker
Adaptability
Microsoft Office Suite
Google Suite
Salesforce
ACBS
ILIENS
NTS TaxQ
LexisNexis
McCracken/Strategy
AS400
Coupa
Adobe
Certification
Continuing Education Class, Accounting I (beginning 8/26)
Timeline
Tool World Associate
Lowe’s Companies, Inc.
10.2024 - Current
Revenue Officer
Internal Revenue Service
06.2024 - 09.2025
CRE Associate Booking Coordinator
Capital One, N.A.
06.2019 - 10.2023
Loan Processor
BankUnited
11.2017 - 06.2019
Print & Marketing Account Manager
Staples, Inc.
04.2014 - 02.2017
Copy Center Production Planner
06.2006 - 04.2014
Bachelor of Arts (BA) - Economics
Queens College of CUNY
Continuing Education Class - Accounting I
Collin College