Sandra Milford
San Angelo,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Budgeting, closeout, spreadsheets, project management and project coordination.
Overview
41
41
years of professional experience
Work History
Scheduling Manager
Techdash Telecom, LLC
11.2011 - 09.2023
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Served as central point of contact for all outside vendors.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Used Sharepoint/Netsuite/Gtrac and Customer Based System to maintain and update patient database and staff records.
- Managed budgetary constraints effectively while maintaining optimal staffing levels, contributing to positive financial results.
- Created weekly and monthly reports and presentations.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
- Streamlined communication between departments through creation of normalized scheduling hub for all relevant information sharing.
- Fostered collaborative working environment among schedulers, leading to improved teamwork and shared best practices.
- Maintained strong relationships with vendors and contractors, negotiating favorable terms for project deadlines and rescheduling when required.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for 20 employees.
Inspector
RW
01.2009 - 10.2011
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Office Manager
Milford Engineering Company
05.1982 - 12.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Improved employee retention rates by fostering positive work environment and providing growth opportunities through training programs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Hawley High School
Hawley, TX05.1982
Skills
- Customer relations understanding
- Documentation skills
- Team Supervision
- Employee Scheduling
- Performance Reviews
- Inventory Coordination
- Meeting planning
- Confidentiality requirements
- Report Generation
- Strong Work Ethic
- Effective Multitasking
- Customer service and support
- Project tracking
- Staff Coordination
- Bookkeeping
- Timesheet Management
- Expense Reporting
Timeline
Scheduling Manager
Techdash Telecom, LLC
11.2011 - 09.2023
Inspector
RW
01.2009 - 10.2011
Office Manager
Milford Engineering Company
05.1982 - 12.2008
High School Diploma -
Hawley High School
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