Dynamic retail leader with extensive experience at Walmart, excelling in P&L management and employee training. Proven track record of enhancing customer satisfaction and reducing expenses, while driving operational efficiency. Successfully managed teams to achieve significant sales growth and foster a positive shopping environment. Committed to developing talent and optimizing store performance.
Oversee front end operations which includes cashiers, self checkout areas, customer service, door hosts, and cart pushers. Ensure efficient checkout processes while providing excellent customer service, and resolving any customer issues. Train and support front end associates while managing the workflow in a store with revenues of $200 million.
Responsible for overseeing daily store operations in apparel, online grocery, front end operations, and overnight stocking in a store with revenues of $125 million. Coordinated inventory management, restocking, and merchandising. Hire, develop, and supervise the training of new associates. Ensure a positive customer service experience by interacting with customers and resolving complaints. Support various departments throughout the store as needed.
Managed daily operations to ensure the smooth execution of the sales plan. Hired, trained, and developed seasonal and permanent employees. Coordinated the execution of the Halloween seasonal set up, merchandising, and sales. Maintained store profitability while reducing expenses. Created a fun, customer-centric shopping experience while increasing year over year sales by 8%.
Provide superior customer service, drive sales and margin in alignment with the store's financial plan. Oversee the appliance, kitchen cabinets, paint, windows and walls, and flooring departments. Maintain the overall safety, security, supervision, training, mentoring, and scheduling of up to 14 employees. Make in home visits as needed to follow up on and resolve customer issues.
Oversee 4 assistant managers and up to 90 employees in a 71,600 square foot location with yearly revenues of $15 million. Plan and execute seasonal floor plan and merchandise changes. Develop, hire and supervise the training of new associates and assistant managers. Plan and maintain the local store website. Partner with local charities on shopping days and events. Rated in the top 5% in the company on customer satisfaction feedback surveys from 2010-2015.
As a Store Manager, direct up to 120 employees at locations from 23,000 square feet to 68,000 square feet with yearly revenues of up to $5.8 million. Uphold high standards of merchandising, restocking, and customer service through employee training, evaluation, and follow-up.
As a New Store Opening Manager, coordinate initial set up and opening of new locations up to 150,000 square feet. Act as a liaison between the general contractor, fixture set-up team, and corporate office on union and non-union job sites. Complete hiring, orientation, and training for up to 350 associates. Coordinate receiving of fixtures, supplies, and merchandise. Support and train new management through the initial days of the store's opening.
P&L Management
Inventory Control Management
Asset Protection
Shrink Reduction
Increasing Customer Satisfaction
Employee Training & Development
Reduced Controllable Expenses
Big Box Management
Multi Unit Management
National Registry of Food Safety Professionals-Food Safety Manager