Sandra Millaway
Crystal River,Florida
Summary
Experienced professional with a career spanning over two decades, starting at Lambs Furniture Store and progressing to American Freight. Demonstrated adaptability and versatility through roles such as Store Manager, Assistant Manager, Sales Manager, Operation Manager, and Sales Consultant. Recognized with the Award of Excellence for five consecutive years, showcasing a commitment to achieving annual sales exceeding one million. Despite the bankruptcy of American Freight, remained dedicated to professional growth. Explored the industrial business at Austin Industrial, drawing inspiration from family success. Although the position at Austin Industrial was cut short, determined to succeed and eager to take on any challenge. Currently seeking a career that supports personal and family needs. Known for a strong work ethic and positive attitude, poised to make a valuable contribution in any setting. Willing to relocate anywhere to find a long-lasting career.
Overview
29
29
years of professional experience
Work History
Laborer
Austin Industrial
Decatur, IL
01.2025 - 04.2025
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
Store Manager
American Freight Furniture
St. Petersburg, FL
07.2019 - 12.2024
- Applied progressive sales strategies enhancing income.
- Led goal-oriented team to achieve consistent results.
- Guaranteed customer loyalty through superior service experiences.
- Spearheaded inventory control measures to meet client requirements efficiently.
- Crafted and implemented strategic plans for revenue growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Nationwide Wide Mover
R&S Relocation Specialist
12.2003 - 04.2019
- Facilitated seamless nationwide relocations for families and businesses.
- Cultivated strong client relationships to boost satisfaction.
- Streamlined budget planning through proficient management of financial resources and timelines.
Sales Manager
Lambs Furniture Gallery
03.1996 - 11.2003
- Sales
- Led a high-performing team to achieve department goals and objectives.
- Provided exceptional customer service to ensure customer satisfaction and loyalty.
- Provided exceptional customer service to ensure customer satisfaction and loyalty.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
GED -
Cleveland State Community College
Cleveland, TN03.1996
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Job site cleanup
- Physical strength
- Time management
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
Timeline
Laborer
Austin Industrial
01.2025 - 04.2025
Store Manager
American Freight Furniture
07.2019 - 12.2024
Nationwide Wide Mover
R&S Relocation Specialist
12.2003 - 04.2019
Sales Manager
Lambs Furniture Gallery
03.1996 - 11.2003
GED -
Cleveland State Community College