SANDRA J MILLER
Customer Service/Project Coordinator
Northridge,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives.
Attentive to detail with experience in coordinating projects, programs and improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Project Coordinator/Customer Service Representative
Creative Juices Arts
Oakland, California
08.2012 - 02.2024
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Collaborated with ownership on strategic planning initiatives related to future classes and retreats.
- Hired and coordinated with caterers in order to provide menus that addressed all participants dietary needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests for dietary restrictions/preferences, lodging/ travel arrangements, and provided solutions to improve satisfaction.
- Managed communication channels between caters and retreat management.
- Prepared status reports to communicate progress, scheduling and costs to owners.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Director of Academics Affairs/Customer Service Representative Manager
Adam Wes Academics
Los Angeles, CA
12.2007 - 07.2012
- Participated in professional development activities aimed at improving instructional strategies.
- Analyzed assessment results from students in order to identify areas of improvement needed for the tutors.
- Responded promptly to inquiries from students or parents about academics-related topics, scheduling, billing, and tutor complaints.
- Enhanced sales operations by realigning procedures with Sales Force.
- Oversaw the hiring process for new tutors, including reviewing resumes, interviewing candidates, and making decisions for hire.
Skills
- Effective Project Management
- Client Communication
- Interpersonal And Written Communication
References
References available upon request.
Timeline
Project Coordinator/Customer Service Representative
Creative Juices Arts
08.2012 - 02.2024
Director of Academics Affairs/Customer Service Representative Manager
Adam Wes Academics
12.2007 - 07.2012
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