Sandra Miller
Kaufman,TX
Summary
To secure employment with a reputable company, to fully utilize my training and skills, while making a significant contribution to the success of the company. Ability Summary Detail-Oriented. Interpersonal skills. Leadership skills. Word processing. Spreadsheets. Presentations. Strategic Planning. Problem-solving. Data Collection and Analysis Conflict resolution. Bookkeeping Payroll Notary Public Committed job seeker with a history of meeting and exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, sales and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Business Outreach Specialist
Workforce Solutions of North Central Texas
01.2022 - Current
- Recruit businesses to hire available clients that are receiving state benefits
- Conduct match meetings with workforce staff and monitor progress
- Build rapport with external vendors in order to support business objectives
- Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval
- Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
- Maximized community outreach, developing customer, public and government rapport to strengthen branding initiatives.
- Presentations given to both Small and Large Businesses about all the resources and services that Texas Workforce offers employers such as tax breaks, internships, apprenticeships and Subsidized Work Experience programs.
- Performed prospecting activities, including but not limited to, research for Labor Market info, cold calling and scheduled visits.
- Networked across Kaufman County, TX. to build new connections and make initial contacts with prospects.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events hosted by Terrell Chamber of Commerce, Kaufman Chamber of Commerce, Crandall Chamber of Commerce and Forney Chamber of Commerce to network, ribbon cuttings and informational events.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Expanded program reach by conducting research on emerging trends in community outreach methods, adapting strategies accordingly.
- Increased referrals by calling on target groups, organizations and professionals.
- Recorded, transcribed and maintained confidential client information into Texas Workforce Commission system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Created marketing materials, including brochures, flyers, and social media content to increase program visibility within the County.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Represented organization at industry conferences by manning booths and giving polished presentations.
Care Taker
Self
05.1996 - 08.2021
- I was a single mother to a son with special needs and was his full time caretaker, until he passed away in Aug. 2021
- I began working again in Jan. 2022
Director
Helping Angels Of Kaufman County
03.2015 - 04.2021
- Raised awareness and attracted donors through marketing campaigns, in-person outreach and phone calls.
- Raised funds by coordinating events such as Auctions, Golf Tournaments, Car Shows and other events.
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
- Created online fundraising campaigns using social media platforms with insightful content designed to highlight organizational objectives and attract givers.
- Cultivated network of potential donors by attending community events, visiting worksites and public outreach.
- Supported events by recruiting sponsors and volunteers to meet financial and operational needs for our Annual Budget.
- Identified needs of clients promptly and efficiently.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for volunteer opportunities within the County.
- Worked closely with organizational leadership and board of directors to guide operational strategy, meet and exceed goals every year.
- Solicited goods, sponsorships, in-kind donations, food and clothing for the elderly, veterans, single family homes and individuals that were in the need of assistance with various things such as utility bills, groceries, medical equipment and small house repairs for the low-income population.
- Put together our Annual events from start to finish (Thanksgiving and Christmas dinners and Christmas for Kids) to those that were unable to provide for themselves due to no fault of their own.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Performed office and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Drafted and distributed reports to assist board members with critical business decisions.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Licensed Insurance Agent
American Advantage Insurance
01.2002 - 02.2007
- Pursued continued professional development through insurance workshops, course and webinars.
- Offered policy guidance and management to promote asset protection.
- Upsold products to policyholders and potential new clients.
Education
High School Diploma -
Kaufman High School
Kaufman, TX05.1981
Skills
- Community Relations
- Public Relations
- Marketing
- Community Events
- Salesforce
- Family Outreach
- Community Advocate
- Event Planning
- Customer Service
- Client Assistance Referrals
- Client Intakes
- Community Advocacy
- Goal Setting
- Data Confidentiality
- Crisis Intervention
- Client Needs Assessments
- Active Listening
- Behavioral Disorders
- Program Coordination
- Government Subsidy Programs
- Case Management
- Problem-Solving
- Community Resource Navigation
- Case File Management
- Career Development
- Community Outreach Programs
- Attention to Detail
- Quality Assurance
- Employee Training
- Maintaining Client Records
- Community Service Programs
- Verbal and Written Communication
- Microsoft Office
Accomplishments
- Exceeded program goals by average of 333% in 2023 and on target to exceed that for 2024.
- Recognized as Employee of the year for outstanding performance and contributions as an Business Outreach Specialist for 2023 for the North Central Texas Workforce Board.
- Consistently maintained high customer satisfaction ratings.
- Collaborated with team of over 10 in the implementing our SEAL program-Summer Earn and Learn for Students with different abilities.
- Documented and resolved placements for 2nd Chance employees which I lead to finding and placements for those clients..
Certification
- Certified CPR/BSL
- Certified Notary Public
- Certified in PII
- Certified Tier 1 and 2 Business Outreach Specialist
Timeline
Business Outreach Specialist
Workforce Solutions of North Central Texas
01.2022 - Current
Director
Helping Angels Of Kaufman County
03.2015 - 04.2021
Licensed Insurance Agent
American Advantage Insurance
01.2002 - 02.2007
Care Taker
Self
05.1996 - 08.2021
High School Diploma -
Kaufman High School
- Certified CPR/BSL
- Certified Notary Public
- Certified in PII
- Certified Tier 1 and 2 Business Outreach Specialist
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