Sandra Miller
Athens,NY
Summary
Results-driven Branch Operations Manager with expertise in customer relationship management. Led initiatives that enhanced staff performance and customer satisfaction, boosting sales and client loyalty. Skilled in problem-solving and communication, delivering effective administrative support through Microsoft Office Suite.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Legal Assistant
Hudson Valley Law Partners, PLLC
Hudson, NY
02.2023 - Current
- Provided administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining signatures, ensuring smooth workflow.
- Organized and managed legal documents and case files in a structured filing system, enhancing accessibility for attorneys and clients.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Assisted clients with inquiries and provided information on legal procedures, facilitating understanding and navigation of legal processes.
- Handled incoming calls to provide information and support. promptly while providing courteous customer service.
Branch Manager/Human Resources Assistant
National Bank Of Coxsackie
Coxsackie, USA
10.2010 - 02.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed and implemented branch policies to improve customer service standards.
- Managed team performance and provided training to enhance staff skills.
- Developed strategies that enhanced customer satisfaction and loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Develop and manage employee schedules, balancing individual requests and requirements with business needs.
- Identify and capitalize on community business opportunities with effective networking.
- Coordinated marketing initiatives that effectively promoted banking products within the community.
- Built rapport with new and existing clients to address financial needs and foster branch loyalty.
- Adheres to federal and state guidelines and manage payroll and benefits for 80-90 employees.
Branch Manager
Citizens Bank
Kingston, USA
10.2002 - 12.2009
- Developed strategies to expand customer sales, contributing to increased annual sales.
- Conducted interviews and hired skilled individuals, enhancing organizational talent and capabilities.
- Assessed employee performance and developed improvement plans.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Identified and leveraged community business opportunities through strategic networking.
- Developed prospects for new loans though weekly cold calling.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Arts - General Business Studies
Southern New Hampshire University
Manchester, NH09.2021
Skills
- Staff development and training
- Time management and multitasking
- Creative problem solving
- Branch operations management
- Retail and financial sales
- Customer relationship management
- Effective communication skills
- Microsoft Office Suite
Affiliations
• Board Member, Cornell Cooperative Extension of Columbia and Greene Counties, 01/01/22 - 02/2023
• Board Member, D.R. Evarts Library, 05/01/17 - 05/01/22
• Board Member, D.R. Evarts Library, 05/01/17 - 05/01/22
Certification
New York State Notary Public
References
References available upon request.
Timeline
Legal Assistant
Hudson Valley Law Partners, PLLC
02.2023 - Current
Branch Manager/Human Resources Assistant
National Bank Of Coxsackie
10.2010 - 02.2023
Branch Manager
Citizens Bank
10.2002 - 12.2009
Bachelor of Arts - General Business Studies
Southern New Hampshire University