Sandra Milton
Park Forest,IL
Summary
Dynamic professional with a proven track record at MacNeal/Loyola Hospital, adept in staff management and on-boarding management. Excelled in building relationships and enhancing team performance, demonstrating exceptional organizational abilities and a strong work ethic. Skilled in customer service, ensuring seamless operations and positive outcomes.
Personal assistant for persons with disabilities with daily living activities in-home. Keep house by making beds, doing laundry, washing dishes and preparing meals.
Hands on personal experience working with a child with Autistic spectrum disorders.
Overview
34
34
years of professional experience
Work History
Personal Assistant
Illinois Department of Rehabilitation/ DORS
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in any environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assist employer with bathing, cleaning chores, assist bill paying, assist with communication
On Boarding Manager
Loyola Hospital
10.2015 - 10.2020
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Trained new hires in technology required to access company systems and complete job tasks.
- On boarded medical providers, physicians, nurse practitioners, etc.
- Assisted providers with credentialing process
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Put together employee files and collected required digital or physical information to meet requirements.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with variable departments such as HR to ensure an efficient onboard for staff and providers.
Practice Manager
MacNeal Hospital
01.1993 - 10.2015
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Completed bi-weekly payroll for 15 employees and 7 physicians.
- Cash handling monitored petty cash, collect co-payment, collect out-standing balances. Balance end of day cash drawer, create deposit slips.
- Assistant the patient service representatives when needed to check in and check our customers,
- Covered frond end staff as a receptionist
Coordinator
MacNeal Hospital
10.1990 - 01.1993
- Coordinate front end process/Patient Service Representatives.
- Greet customers and assist with all inquires
- Faxing, Data Entry
- Oversaw appointment scheduling and answered telephones
- Trouble shoot customers complaints
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Cash handling, collect co-pays and customer balances. Maintain cash drawer and balance cash at the end of day.
- Trained front end staff on policies, procedures and the computer.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Some College (No Degree) - Business
Kennedy King
6301 S. Halsted; Chicago, IllinoisHigh School Diploma -
Jones Commercial High School
700 S. State Street; Chicago, Illinois06.1983
Skills
- Personal experience working with an Autistic child
- Payroll Management
- Cash Handling
- Teamwork and Collaboration
- Front End Receptionist
- Staff Management
- Organizational abilities
- Policy Enforcement
- Excellent Customer Service Skills
- Personal Assistant
- Relationship Building
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Communication Skills
- Strong Work Ethic
- Dedicated Team Player
Timeline
Personal Assistant
Illinois Department of Rehabilitation/ DORS
02.2022 - Current
On Boarding Manager
Loyola Hospital
10.2015 - 10.2020
Practice Manager
MacNeal Hospital
01.1993 - 10.2015
Coordinator
MacNeal Hospital
10.1990 - 01.1993
Some College (No Degree) - Business
Kennedy King
High School Diploma -
Jones Commercial High School
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