Sandra Mintz
Rancho Santa Margarita,CA
Summary
Highly skilled and enthusiastic healthcare professional with more than 3 years of experience managing operations and program development to optimize the patient and family experience and educational needs across the health care continuum. Detail-oriented with strong organizational skills having worked in Rheumatology for 17 years providing collaborative and team-oriented comprehensive care.
Overview
30
30
years of professional experience
Work History
Patient Care Services Manager
Office Of Patient Experience
09.2021 - Current
- Managed Patient Family Education Program and over 10 interprofessional team members.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Facilitated creation of a shared vision with front line team members and leaders to re-envision the education program, increasing use of non-licensed staff, clarified roles, responsibility, opportunities for professional growth allowing the program to grow significantly while containing costs.
- Through collaboration and partnership with interprofessional stakeholders and departments with subject matter experts increased access to standardized health literate and evidenced based education through standardized teaching plans, providing all education in English and Spanish, including developing and launching 7 new self-management patient and family classes.
- Expanded available community resources, business services, technology navigation support and education classes serving 64% more patients and families since since July 2020.
- Since 2019 facilitated development of 5 primary patient family advisory councils increasing patient family engagement and voice by 75% to improve system and quality of care and improve patient family experience across continum of care.
- Developed organizational policies and procedures and standard operating procedures for patient family education, organizational health literacy, patient engagement and patient-and family-center care and ensure compliance with regulatory bodies.(e.g. DMV, CMS, Title 22, OIG etc.)
Nurse Navigator
Office Of Patient Experience
11.2019 - 08.2021
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity for clinically complex patients with over 6 service lines.
- Provided follow up and supported patient relations regarding patient experience concerns, complaints and grievances.
- In September 2020 was given additional responsibility of managing the Patient Family Education Program and Family Resource Center with 4 direct reports, increasing to 6 in June 2021 and to 11 in July 2022.
Nurse Care Manager; Clinical Nurse III/IV
Division Of Rheumatology
01.2002 - 11.2019
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Coordinated and analyzed sustainable person-centered care plans involving internal and external providers in compliance with regulatory requirements (e.g. Managed care and CCS)
- Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs.
- Identified opportunities to optimize communication within inpatient and cross-continuum teams to drive effective patient flow and sustainable care transitions from hospital, clinic and home, within community care settings and implement supplemental care and services for high-risk patients.
- Offered leadership, support and clinical expertise within care management teams to achieve outcomes.
- Designed and implemented the inagrual patient transition program in partnership with USC Rheumatology with continued evaluation and process improvement over 15 years.
- Created policies, procedures, guidelines and order protocols for all non-cancer biologic and chemotherapy administered across in-patient and outpatient settings.
- Developed, implemented and standardized an evidenced based non-cancer biologic and chemotherapy administration training course that is still a core requirement for in-patient and ambulatory teams providing infusion therapy.
- Volunteered 18 years for the American College of Rheumatology (ACR) culminating in 2016 as President, Association of Rheumatology Professionals.
Infusion and Home Nurse
Bioscrip Infusion Services
01.2012 - 01.2014
- Provided assessment, evaluation, and medication administration for pediatric and adult patients in the home setting to provide infusion and injectable therapy includes but is not limited to chemotherapy, biologic's, and IVIG.
Interim Operations Manager
Medical-Surgical Rehabilitation Unit
01.2001 - 01.2002
- Supervised over 60 employees on the medical-surgical and rehabilitation unit ensuring compliance with hospital policies, procedures and regulatory requirements.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Clinical Nurse III
Medical-Surgical Rehabilitation Unit
11.1998 - 01.2001
- Comprehensive patient care management of acute and rehabilitation program patients and their families utilizing a team approach.
- As a unit core charge nurse coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Home Health Nurse
Arcadia Home Nursing
01.1996 - 01.1998
- Provided physical assessments, medication, and chronic disease management to home health and hospice patients.
Medical-Surgical Nurse
Whittier Community Hospital
01.1995 - 01.1996
- Staff and charge nurse providing care to patients and their families.
Registered Nurse
Nurse Providers
01.1994 - 01.1995
- Provided patient care in over 10 hospitals in multiple medical, surgical and specialty units and settings across Southern California.
Education
Master of Science - Nursing Education
California State University - Dominguez Hills
Carson, CA12.2016
Bachelor of Science - Nursing
California State University - Dominguez Hills
Carson, CA12.2002
Associate of Science - Nursing
Pasadena City College
Pasadena, CA06.1994
Skills
- Ambulatory healthcare services
- Patient-and family-focused care
- Performance and quality care improvements
- Interpersonal skills
- Patient Flow
- Onboarding and coaching
- Program and Clinical management
- Verbal and non-verbal communication
Affiliations
- American College of Healthcare Executives 2023-Present
- Institute of Healthcare Advancement 2020- Present
- The Beryl Institute 2019- Present
- American College of Rheumatology (ACR)/Association of Rheumatology Professionals (ARP/Formerly Association Rheumatology Health Professionals (ARHP) 2002-2022
Interests
- Speaker: Health Literacy Research Conference, Health Literacy: Patient Education + Marketing = Effective Communication, October 2022
- Speaker: Rheumatology Nursing Society, Off Label and Successful Treatments and How it is Done, August 2018
- Speaker: Nurse Practitioner Program UCLA, “Rheumatic Diseases in Children”, February 2008, 2011, 2012, 2019
- Speaker: School of Nursing, California State University, Los Angeles, Care Management Across the Continuum, November 2017, 2018
- Co-Lead: Nursing, CHLA Course: Biologic and Chemotherapy in the Non-Cancer Patients Bi-Annual 2013-201
- Mintz, S., Breland, H. & Brehm, T. What's in a Name: Highlighting the Interprofessional Purpose of the Association of Rheumatology Health Professionals. Arthritis Care & Research, March 1, 2019. https://onlinelibrary.wiley.com/doi/abs/10.1002/acr.23863
- Mintz, S, & Daikh, D. The Past & Future of Rheumatology Professionals: ACR/ARHP works to address the challenges we face. The Rheumatologist, July 19, 2018
Timeline
Patient Care Services Manager
Office Of Patient Experience
09.2021 - Current
Nurse Navigator
Office Of Patient Experience
11.2019 - 08.2021
Infusion and Home Nurse
Bioscrip Infusion Services
01.2012 - 01.2014
Nurse Care Manager; Clinical Nurse III/IV
Division Of Rheumatology
01.2002 - 11.2019
Interim Operations Manager
Medical-Surgical Rehabilitation Unit
01.2001 - 01.2002
Clinical Nurse III
Medical-Surgical Rehabilitation Unit
11.1998 - 01.2001
Home Health Nurse
Arcadia Home Nursing
01.1996 - 01.1998
Medical-Surgical Nurse
Whittier Community Hospital
01.1995 - 01.1996
Registered Nurse
Nurse Providers
01.1994 - 01.1995
Master of Science - Nursing Education
California State University - Dominguez Hills
Bachelor of Science - Nursing
California State University - Dominguez Hills
Associate of Science - Nursing
Pasadena City College
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