Sandra Momplaisir
Miami,FL
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
10
10
years of professional experience
Work History
Certified Relationship Banker
Bank Of America
18201 NE 19th Ave, Miami, FL 33179
04.2019 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
Supervisor
World Mission Of Jesus Christ Christian Academy
Miami, FL
08.2016 - 04.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled Parent complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored students and junior staff members in their career development, sharing knowledge from years of experience in the field.
Store Manager
Check Cashing Store
Miramar, FL
02.2014 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - Business Administration And Fashion Design
American InterContinental University
Weston, FLSkills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Financial Services
- Banking operations knowledge
- Quick Learner
- Problem Solving
- Motivation
- Leadership
Accomplishments
Former Pageant Queen Winner, Ms. Haiti International 2018.
Timeline
Certified Relationship Banker
Bank Of America
04.2019 - Current
Supervisor
World Mission Of Jesus Christ Christian Academy
08.2016 - 04.2019
Store Manager
Check Cashing Store
02.2014 - 07.2016
Associate of Arts - Business Administration And Fashion Design
American InterContinental University