SANDRA MONTERO
Hackensack
Summary
Determined and focused individual with a distinct attention to detail as well as a profound ability to prioritize, communicate efficiently, and effectively achieve goals quickly without compromising quality of work. Capable of performing multiple and varied tasks in a thorough and organized manner. Competent in maintaining inventory and up keeping store front end and back end appearances for quality customer experiences. Proficient in use of Point of Sale systems and meeting weekly/monthly sales goals while providing highest quality of customer service. Bi-lingual- Fluent in reading and writing both English and Spanish.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Fine Touch Nails
Hackensack
02.2018 - Current
- Greeting cliente warmly and profesionally
- Answering phone calls and scheduling appointments using Salón booking software.
- Providing information on nails technician services and different products options.
- Processing payments and handling cash registers operations.
- Booking and confirming scheduled appointments via phone.
- Maintaing clients records and appointments schedules.
- Ordered office supplies as needed and maintained inventory of nail salon supply.
- Upselling nail services .
- Created spreadsheets to track customer information such as contact details and preferences.
- Ordered office supplies as needed and maintained inventory records.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries.
- Maintained reception area cleanliness and tidiness.
- Opening and Closing.
- Manage two nails Salon with more than 10 Nails Technicians in each salon.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Obtained and processed payments from clients for products and services.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Assistant Manager
Aniza M. Dental Lab, LLC
Hackensack
03.1990 - 06.2011
- Make decisions regarding billing discrepancies and delegate staff on projected assignments.
- Compile, copy, fax, sort, and file records of office activities, business transactions, and other activities.
- Maintain and update filing, inventory, mailing, and database systems.
- Review files, memoranda, forms and create reports for billing records, and other documents to obtain information to respond to requests or discrepancies.
- Hire new employees and conduct accurate report for payroll
- Ensures the selectee(s) meets all regulatory and legal obligations for proposed employment
- Identify and resolve administrative issues and customer complaints.
- Perform various administrative and clerical support duties, answer calls and schedule appointments.
- Handle differing accounts payable, bank reconciliation, and deposits.
- Act as a liaison for other medical facilities regarding patient care and billing.
- Communicate with outside agencies and businesses to satisfy and close on contracts.
Education
High School Diploma -
SUNNYSIDE HIGH SCHOOL
Tucson, AZ01.1985
Travel Agent Certification -
O'BRIAN TRAVEL SCHOOL
Paramus, NJ01.1985
Skills
- Excellent customer service skills
- Strong communication skills (verbal and written)
- Proficient in appointment scheduling software
- Cash handling, credit card and computer basic software
- Multitasking and time management abilities
Certification
- Notary Public License Certification
- New Jersey Driver's license
- Bilingual - Fluent English and Spanish Reading and Writing
Qualifications Summary
- Determined and focused individual with a distinct attention to detail as well as a profound ability to prioritize, communicate efficiently, and effectively achieve goals quickly without compromising quality of work.
- Capable of performing multiple and varied tasks in a thorough and organized manner.
- Competent in maintaining inventory and up keeping store front end and back end appearances for quality customer experiences.
- Proficient in use of Point of Sale systems and meeting weekly/monthly sales goals while providing highest quality of customer service.
- Bi-lingual - Fluent in reading and writing both English and Spanish.
Timeline
Receptionist Administrator
Fine Touch Nails
02.2018 - Current
Assistant Manager
Aniza M. Dental Lab, LLC
03.1990 - 06.2011
High School Diploma -
SUNNYSIDE HIGH SCHOOL
Travel Agent Certification -
O'BRIAN TRAVEL SCHOOL