Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sandra Moore

Oakland,CA
Sandra Moore

Summary

Adept at enhancing tenant relations and property standards, my tenure at LAPHAM Company showcases a robust blend of property management expertise and interpersonal skills. Successfully implemented marketing strategies to maintain high occupancy rates, demonstrating a keen ability in rent collection and property inspections. My proactive approach and maintenance acumen have fostered positive living environments and strong tenant relationships. Reliable homeschool teacher and mother to 6 children. Experienced in providing comprehensive physical and emotional care to individuals. Provide assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.

Overview

17
years of professional experience

Work History

LAPHAM Company

On-Site Resident Manager
12.2017 - Current

Job overview

  • Enhanced tenant satisfaction by addressing maintenance requests and resolving issues promptly.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Enhanced property appearance with regular inspections and proactive maintenance.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Managed daily operations for optimal efficiency and costeffectiveness.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented effective marketing strategies to attract new tenants and maintain high occupancy rates.
  • Managed property upkeep, ensuring a clean and well-maintained living environment for residents.
  • Supervised contractors and vendors, ensuring timely completion of projects within budget constraints.
  • Developed strong relationships with tenants, fostering a positive living atmosphere and reducing turnover.
  • Assisted in resolution of conflicts among residents by mediating disputes in a professional manner.

The Moore Household

Domestic Engineer
03.2011 - Current

Job overview

  • Managed household finances by maintaining accurate records of expenses and budgeting accordingly.
  • Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
  • Worked collaboratively with other household staff to ensure seamless coordination and support for the family''s needs.
  • Provided attentive childcare with age-appropriate activities to foster growth and development.
  • Answered telephone and doorbell, took messages, and relayed information to owner.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
  • Contributed to a positive living environment by proactively identifying areas needing improvement or attention.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Maintained entire family's schedule and organized events.
  • Facilitated transportation to and from appointments.
  • Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
  • Provided emotional support and companionship to clients.
  • Ensured consistent adherence to safety protocols within the household for accident prevention purposes among all occupants of the residence.
  • Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
  • Facilitated open communication between family members to address concerns or conflicts that arose within the household.
  • Homeschool teacher to 6 children ages 2-13

The Englander

Head Hostess
03.2008 - 07.2014

Job overview

  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Processed orders and sent to kitchen employees for preparation.
  • Cultivated warm relationships with regular customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Education

San Leandro High
San Leandro, CA

High School Diploma
08.2007

Skills

  • Tenant relations
  • Property Inspections
  • Rent collection
  • Building Maintenance
  • Customer Service
  • Focused and detail-oriented
  • Exceptional time management
  • Multitasking and Organization

Timeline

On-Site Resident Manager

LAPHAM Company
12.2017 - Current

Domestic Engineer

The Moore Household
03.2011 - Current

Head Hostess

The Englander
03.2008 - 07.2014

San Leandro High

High School Diploma

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Sandra Moore