Sandra Morales
Tyler,TX
Summary
Hardworking and organized individual with knowledge of customer service, data entry, and records management. Proven track record of success in scheduling appointments, answering inquiries, and resolving issues. Proficient in Microsoft Office and Excel. Adept at quickly learning new systems and processes.
Overview
8
8
years of professional experience
Work History
Scheduler Coordinator
Tyler OBGYN
04.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Acted as first point of contact and set appointments for prospective clients.
Patient Access Representative
Christus Health
12.2021 - 04.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
Assistant Store Manager
UT Tyler Barnes & Noble
09.2019 - 12.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Store Manager
Justice
05.2018 - 08.2018
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
AGACI
05.2016 - 05.2018
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed scheduling for store shifts to accomplish proper staffing.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
Associate in Science (A.S.) in Medical Office Management -
Tyler Junior College
Tyler, TX05.2021
Certification in Certified Medical Insurance Coding Specialist - undefined
Tyler Junior College
Tyler, TX05.2021
Skills
- Medical Coding
- Patient Scheduling
- Office Administration
- HIPAA Compliance
- Payment Collection
- Insurance Verification
- Strong Organization
- Team Leadership
- Recruiting and interviewing
- Call Management
- Bilingual
Languages
Spanish
Professional Working
Timeline
Scheduler Coordinator
Tyler OBGYN
04.2023 - Current
Patient Access Representative
Christus Health
12.2021 - 04.2023
Assistant Store Manager
UT Tyler Barnes & Noble
09.2019 - 12.2021
Assistant Store Manager
Justice
05.2018 - 08.2018
Assistant Store Manager
AGACI
05.2016 - 05.2018
Associate in Science (A.S.) in Medical Office Management -
Tyler Junior College
Certification in Certified Medical Insurance Coding Specialist - undefined
Tyler Junior College