Sandra Morales
Grand Prairie,Texas
Summary
Results-driven professional with a proven track record at American Airlines, excelling in customer service and reservations. Demonstrates exceptional attention to detail and time management skills, ensuring accurate bookings and efficient operations. Adept at utilizing point-of-sale systems and maintaining safety compliance, consistently enhancing customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Transporter Driver
North Texas Car Guys
Dallas, TX
08.2023 - 04.2024
- Delivered vehicles safely and efficiently to their destination on time.
- Reported any mechanical problems encountered during transport to the appropriate personnel.
- Adhered strictly to company guidelines regarding route selection and safe driving practices.
- Verified vehicle information and condition prior to loading.
Customer Service Reservation Agent
American Airlines
Ft. Worth, TX
11.2015 - 03.2019
- Verified customer information to ensure accuracy of bookings.
- Provided accurate estimates of travel costs based on current pricing structures.
- Utilized reservation system to input customer data accurately and efficiently.
- Demonstrated excellent communication skills both verbally and written when interacting with customers.
- Built and maintained productive relationships with employees.
Retail Sales Associate
Anna's Linens
Grand Prairie, TX
02.2014 - 09.2015
- Participated in team meetings and training sessions.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers with finding the right product for their needs.
- Operated point-of-sale systems accurately to process payments from customers.
- Tracked inventory levels throughout the day and restocked items as needed.
Housekeeping Room Attendant
Springhill Suites By Marriott
San Antonio, TX
02.2010 - 03.2013
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Replaced dirty linens with clean items according to established standards of quality control.
Education
Some College (No Degree) - Computer And Information Systems
Mountain View College
Dallas, TXSkills
- Vehicle delivery
- Time management
- Customer service
- Attention to detail
- Telephone etiquette
- Customer reservations
- Point of sale operation
- Store policies and procedures
- Safety compliance
- Cleaning techniques
- Linens and toiletries replacement
- Room sanitation
Timeline
Transporter Driver
North Texas Car Guys
08.2023 - 04.2024
Customer Service Reservation Agent
American Airlines
11.2015 - 03.2019
Retail Sales Associate
Anna's Linens
02.2014 - 09.2015
Housekeeping Room Attendant
Springhill Suites By Marriott
02.2010 - 03.2013
Some College (No Degree) - Computer And Information Systems
Mountain View College
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