Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Morales

Spring,USA

Summary

Dynamic Senior Transportation Officer with The GEO Group, Inc., adept at optimizing logistics and ensuring safety compliance. Proven problem resolution and organizational skills led to enhanced operational efficiency. Skilled in vehicle inspection and staff training, fostering a collaborative environment to achieve transportation goals effectively. High-performing professional brings knowledge of equipment, vehicles, and machinery for fast-paced and dependable materials movement. Accomplishes targets with great planning and problem-solving abilities. Articulately communicates directions and resolves conflicts.

Overview

27
27
years of professional experience

Work History

Senior Transportation Officer

The GEO Group, Inc
Conroe, TX
03.2020 - Current
  • We are responsible for the overall management of the transportation area for the facility, including ensuring that all transportation activities are coordinated and scheduled on a timely basis, sufficient staff is available and ready to transport detainees to various locations, and all operations are in compliance with federal, state, and organizational laws, rules, and regulations.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Coordinated transportation logistics for inmate transfers and facility operations.
  • Managed vehicle maintenance schedules to ensure operational efficiency and safety.
  • Scheduled routes for drivers in order to optimize efficiency and minimize expenses.
  • Reported maintenance and repair needs for transportation vehicles and equipment.

Police Cadet

Houston Police Department
Houston, TX
03.2021 - 05.2021
  • Participated in training sessions on law enforcement procedures and safety protocols.
  • Operated computer to access law enforcement records, type reports, and send messages.
  • Assisted officers in daily patrols and community interactions.
  • Conducted traffic control at public events and accident scenes.
  • Physical every day.
  • Observed and reported suspicious activity.
  • Supported sworn officers by taking police reports regarding minor incidents from citizens.

Professional School Bus Driver

Conroe ISD
Conroe, TX
02.2019 - 10.2019

  • Operated school buses safely for student transportation in Conroe ISD.
  • Conducted pre-trip and post-trip inspections to ensure vehicle safety.
  • Maintained communication with dispatch regarding route changes and delays.
  • Assisted students boarding and disembarking while ensuring safety protocols.
  • Communicated emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.
  • Assisted passengers in the evacuation of the bus in case of an emergency.
  • Performed pre-trip inspection and mechanical checks before the scheduled run.
  • Maintained order and discipline on the bus to prevent accidents or injuries.

Assistant Manager Dispatch

Limousines unlimited
Houston, TX
09.2009 - 01.2018
  • I had to do reservations, invoice, emails, leter for cancellation fees
  • Call the customer when the credit card was declined, Answer all the phone calls to the department and also sent apologies letter if any of the drivers did a mistake or came late for the pick up
  • Premonade apartments
  • Individual/Personal - Jersey villages
  • Assisted with divisional budget preparation and supported executives in managing incoming reports, letters and file archives.
  • Increased occupancy through dynamic marketing initiatives.
  • Maintained focus in role as single point of contact for stakeholders with commitment to successfully completing projects on time and within budget.

Supervisor Floor Support

Convergys
Plantation, FL
01.1999 - 08.2009
  • Supervised daily operations of customer service teams to ensure efficiency.
  • Trained staff on best practices for customer interactions and issue resolution.
  • Monitored performance metrics to identify areas for improvement in service delivery.
  • Provided feedback and guidance to team members during performance reviews.
  • Led team meetings to discuss goals, updates, and challenges faced by staff.
  • Implemented process improvements to enhance customer satisfaction and engagement.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored phone calls to provide feedback and coaching.

Education

Master's - criminal justice of science

Everest University
Pompano Beach, FL
01.2009

Diploma -

The University School
Bridgeport, CT
01.2004

Associates - Criminal Justice

FMU
Pompano Beach, FL
01.2001

Bachelor's - Criminal Justice

FMU
Pompano Beach, FL

Skills

  • CDL-B
  • Problem resolution
  • Microsoft Office
  • Critical thinking
  • Planning & organizing
  • Good work ethic
  • Team building
  • First Aid/CPR
  • Organization
  • Decision-making
  • Organizational skills
  • Active listening
  • Vehicle inspection
  • Transportation management
  • Transportation regulations
  • Safety compliance monitoring
  • Decision making aptitude
  • Quality assurance processes
  • Communication skills
  • Staff training

Languages

  • Spanish, Native/Bilingual
  • English, Full Professional

Timeline

Police Cadet

Houston Police Department
03.2021 - 05.2021

Senior Transportation Officer

The GEO Group, Inc
03.2020 - Current

Professional School Bus Driver

Conroe ISD
02.2019 - 10.2019

Assistant Manager Dispatch

Limousines unlimited
09.2009 - 01.2018

Supervisor Floor Support

Convergys
01.1999 - 08.2009

Master's - criminal justice of science

Everest University

Diploma -

The University School

Associates - Criminal Justice

FMU

Bachelor's - Criminal Justice

FMU

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