Sandra Moran

*Worked closely as the main point of contact with clients, building strong relationships with all parties involved in their care

*Provided staffing and scheduling by matching a caregiver's skill set with the client’s needs

* Managed caregivers including employee relations, performance management and salary increases

* Handled a high volume of inbound and outbound calls from clients and caregivers addressing any questions or concerns

* Handled client escalations and client investigations including but not limited to theft investigations, client injury, etc.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

*Recruited , interviewed, screened, and referred job candidates for job openings.
*Utilize Internet online recruiting sources to identify and recruit
candidates.

*Develops and maintains contacts with schools, nursing homes, Assisted Living, Hospitals, and other public organizations to find and attract applicants. Create, write, and place job advertising in various media within budget and as approved.

*Screened and referred qualified candidates for additional interviews with other recruiters in the organization.
*Developed and identified recruitment opportunities to attract applicants and to fill specific job openings.
*Responsible for planing, organizing and scheduling workers to ensure that company 's labor requirements and needs were fulfilled