Sandra Moreland
Houston,TX
Summary
Reliable Manager with 11 years of experience demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Office Clerk
YRC Freight
12.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
Dispatcher
YRC Freight
06.2022 - 12.2022
- Supervised driver dispatching, route planning and vehicle tracking for over 20 drivers.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Provided customers contacting call center with exceptional service and support.
- Managed communications within assigned territories.
- Documented services performed, operations information and dispatch details in system.
- Tracked changes in computer system to keep records current and accurate.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Office Clerk
YRC Freight
01.2022 - 06.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Recorded inquiries and calls into computer system.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Provided clerical support to team members to improve office performance and enhance productivity.
- Copied, scanned and filed documents to maintain office records.
- Entered shipment details into database.
- Coordinated resolutions to independently handle damages, shortages and nonconformance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Manager
CVS Pharmacy
09.2019 - 01.2022
- Handled any customer complaints, questions and inquiries.
- Cross-trained in every store role to maximize operational knowledge.
- Optimized productivity, streamlined program efficiency and boosted profitability.
- Documented receipts, employee hours and inventory movements.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Managed cash positions and made bank deposits.
Store Manager
House of Nutrition
09.2017 - 08.2019
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Store Manager
Sears Appliance & Hardware
08.2014 - 07.2017
- Oversaw all store operations while generating $150,000 in monthly sales.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Assessed, optimized and elevated operations to target current and expected demands.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
Assistant Manager
Sears Appliance & Hardware
08.2010 - 08.2014
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
Education
Associate of Science -
Lone Star College
Tomball, TX05.2018
High School Diploma -
Klein Collins High School
Spring, TX06.2010
Skills
- Systems and automation applications
- Detail oriented
- Excel
- Strong organizational skills
- Safety oriented
- Professional
- Self motivated
- Quick learner
- Working collaboratively
- Team development
- Training and mentoring
- Time management
- Strong client relations
- Data Entry and 10-Key
Timeline
Office Clerk
YRC Freight
12.2022 - Current
Dispatcher
YRC Freight
06.2022 - 12.2022
Office Clerk
YRC Freight
01.2022 - 06.2022
Shift Manager
CVS Pharmacy
09.2019 - 01.2022
Store Manager
House of Nutrition
09.2017 - 08.2019
Store Manager
Sears Appliance & Hardware
08.2014 - 07.2017
Assistant Manager
Sears Appliance & Hardware
08.2010 - 08.2014
Associate of Science -
Lone Star College
High School Diploma -
Klein Collins High School
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