Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SANDRA MORENO

Kyle,TX

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative /Claims Examiner

United States Infrastructor Corporation
03.2020 - Current
  • Maintaining excellent relationships with clients as well as identifying client needs
  • Communications with contractors, operations supervisors, field technicians and claims department via phone call and email
  • Rescheduling of open tickets, obtaining pertinent information in relations to needs of clients
  • Lead and provide team support over 3 other Customer Service representatives
  • Create and manage excel spreadsheet for daily use of day- to-day tasks.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information
  • Developed customer service policies and procedures to meet and exceed industry service standards

Front Office Lead /Medical Assistant

Northeast Orthopedics
02.2019 - 01.2020
  • Provided front office training on office policies and frond desk protocols to all new employees.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Verified insurance coverage and obtained pre-authorizations.
  • Communicated surgery requirements to nursing teams for smooth operation delivery.
  • Conducted research to assist with routine tasks and special projects

Triage Supervisor / Clinical Department Lead / Back Office Supervisor / Rcma

WISMAN FAMILY PRACTICE
09.2015 - 01.2019
  • Coordinated and successfully started a triage department for the clinic
  • Hired and trained clinical staff for back office and triage department
  • In charge of finances for the clinic as well as insurance claims
  • Supervised a team of 15 and implemented new policies and procedures
  • CMA – Triage Incoming Calls
  • Received purchase orders and processed invoices for payment.
  • Organized office operations, leading daily activities and controlling correspondence.
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Improved employee and client retention rates through active communication and problem-solving efforts.
  • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.

Lead Medical Assistant /Billing Specialist

PREMIER FAMILY PRACTICE
03.2014 - 09.2015
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Monitored customer accounts to identify and rectify billing issues.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Back Office Lead Medical Assistant

Austin Family Practice
05.2011 - 02.2014
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of [Number]+ patients per day.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Medical Assistant

Nextcare Urgent Care
02.2010 - 03.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
  • Liaised with physicians on discharge plans and created outpatient instructions for patients not admitted to hospital.

Medical Assistant /Marketing Consultant

International Center For Vasectomy Reversal
05.2009 - 03.2010
  • Consulted with clients on business issues and developed innovative proposals.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Achieved client vision and marketing objectives by collaborating with various departments.
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Protected patients from infection by setting up and managing sterile operating fields.

Education

High School Diploma -

Hays High School
Kyle Texas

No Degree - Certified Medical Assistant

Tucson College
Tucson, AZ
01.2009

Skills

  • Prior authorizations, patient triage, patient education, EKG’s instrument
  • Role
  • Billing / coding
  • Front Office: Scheduling for a multi provider office, answering multi line phone
  • Insurance claims
  • Systems
  • Insurance
  • Assisting with
  • Injections
  • Billing Filing, employee schedules, training new employees for front office
  • Non-surgical, training staff for the back office role
  • Surgical procedures, ordering of inner office medication, medication refills
  • Rooming patients
  • Sterilization, H&P, specimen collections, ordering of supplies for surgical procedures
  • Vital
  • Data entry
  • Venipuncture
  • Payroll
  • EMR Systems
  • Medical Office Experience
  • Medical Billing
  • Patient Care
  • Transcription
  • Vital Signs
  • Supervising Experience
  • Medical Scheduling
  • Office Management
  • Phlebotomy
  • Medical records
  • ICD-10
  • Medical terminology
  • CPT coding
  • Coordination
  • Microsoft Word

Certification

Certified Medical Assistant

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative /Claims Examiner

United States Infrastructor Corporation
03.2020 - Current

Front Office Lead /Medical Assistant

Northeast Orthopedics
02.2019 - 01.2020

Triage Supervisor / Clinical Department Lead / Back Office Supervisor / Rcma

WISMAN FAMILY PRACTICE
09.2015 - 01.2019

Lead Medical Assistant /Billing Specialist

PREMIER FAMILY PRACTICE
03.2014 - 09.2015

Back Office Lead Medical Assistant

Austin Family Practice
05.2011 - 02.2014

Medical Assistant

Nextcare Urgent Care
02.2010 - 03.2011

Medical Assistant /Marketing Consultant

International Center For Vasectomy Reversal
05.2009 - 03.2010

High School Diploma -

Hays High School

No Degree - Certified Medical Assistant

Tucson College

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SANDRA MORENO