Sandra Moreno
Cicero ,ILL
Overview
33
33
years of professional experience
Work History
Server
Ella's Italian Pub
Western Springs, IL
03.2024 - Current
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
Mercadito Restaurants
Chicago, IL
06.2021 - 02.2024
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional service to high volume of daily customers.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Office Assistant Manger
Shaw's Restaurant
Chicago, IL
02.2018 - 03.2020
- Checks out
- Daily Sales report
- Balance all Banks
- Payout tips
- Monitor compliance with company procedure
- Communicate with HR regarding New hires, attendance
- benefits, leaves etc..
- Communicate with all employees as well as guest and managers
- Monitored office inventory to maintain supply levels.
- Invoice, Billing, Payroll, Deposits
- Maintained clean and presentable front office for maximum appeal to customers and potential clients.
Lead Host
Rivers Restaurant
Chicago, IL
05.2017 - 06.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
Server
Kanela
Chicago, IL
08.2016 - 10.2018
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Maitre D'
Maggianos
Chicago, IL
06.2007 - 10.2016
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
- Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
- Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to seat guests quickly.
Office Assistant/Bookkeeping Assistant
ACS HOME HEALTH CARE
Chicago, IL
09.2009 - 04.2015
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Coordinated staff scheduling to promote smooth office operations.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Updated employee paperwork and records.
- Complied with confidentiality regulations in handling customer information.
- Track pt notes, Post all ERN
- Background checks on all employees
- Yearly government Cost report
Out Patient Coder
West Suburban Hospital Medical Center
Oak Park, IL
05.1991 - 08.2005
- Reviewed clinical data from medical records to assign ICD, CPT and HCPCS codes.
- Accurately assigned codes using software and official print copy of code book.
- Assigned value codes and modifiers to provide specific information for services provided.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Education
Certification in Phlebotomy - Phlebotomy
Phlebotomy Training Specialists
Chicago01-2024
Associate of Arts -
Robert Morris University - Illinois
Chicago, IL09.1990
High School Diploma -
Wells High School
Wells, ILLSkills
- Point of Sale (POS) System Operations
- Menu Memorization
- Food Safety Understanding
- Food Inspection
- Open table
- Toast
- Fluent in Spanish
- Food and Basset Certificates
Timeline
Server
Ella's Italian Pub
03.2024 - Current
Server
Mercadito Restaurants
06.2021 - 02.2024
Office Assistant Manger
Shaw's Restaurant
02.2018 - 03.2020
Lead Host
Rivers Restaurant
05.2017 - 06.2019
Server
Kanela
08.2016 - 10.2018
Office Assistant/Bookkeeping Assistant
ACS HOME HEALTH CARE
09.2009 - 04.2015
Maitre D'
Maggianos
06.2007 - 10.2016
Out Patient Coder
West Suburban Hospital Medical Center
05.1991 - 08.2005
Certification in Phlebotomy - Phlebotomy
Phlebotomy Training Specialists
Associate of Arts -
Robert Morris University - Illinois
High School Diploma -
Wells High School
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