SANDRA MORENO
Seguin,TX
Summary
Seasoned Surgery Scheduling Coordinator with a robust background at HCA Physician Services, adept in patient triage and office management. Excelled in streamlining surgical scheduling processes, enhancing patient care through effective communication and coordination. Demonstrates strong leadership in training teams and improving operational efficiency, with a keen proficiency in EMR systems and medical billing.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
HCA Physician Services
Austin, Texas
08.2023 - Current
- Interviewed patients to complete case histories and intake forms.
- Prepared detailed summaries outlining expected costs associated with various surgical procedures.
- Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Created a database to track patient information, surgery dates and other relevant data.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
Customer Service Representative /Claims Examiner
United States Infrastructor Corporation
9045 North River Rd., Suite 200
03.2020 - Current
- Maintaining excellent relationships with clients as well as identifying client needs
- Communications with contractors, operations supervisors, field technicians and claims department via phone call and email
- Rescheduling of open tickets, obtaining pertinent information in relations to needs of clients
- Lead and provide team support over 3 other Customer Service representatives
- Create and manage excel spreadsheet for daily use of day- to-day tasks.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
Front Office Lead /Medical Assistant
Northeast Orthopedics
8715 Village Dr. #120
02.2019 - 01.2020
- Provided front office training on office policies and frond desk protocols to all new employees.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Conducted research to assist with routine tasks and special projects
Triage Supervisor / Clinical Department Lead / Back Office Supervisor / Rcma
WISMAN FAMILY PRACTICE
2500 S. Lakeline Blvd Ste 100
09.2015 - 01.2019
- Coordinated and successfully started a triage department for the clinic
- Hired and trained clinical staff for back office and triage department
- In charge of finances for the clinic as well as insurance claims
- Supervised a team of 15 and implemented new policies and procedures
- CMA – Triage Incoming Calls
- Received purchase orders and processed invoices for payment.
- Organized office operations, leading daily activities and controlling correspondence.
- Maintained inventory for back-office supplies, computers and work-stations.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Lead Medical Assistant /Billing Specialist
PREMIER FAMILY PRACTICE
5623 Eiger Rd #200
03.2014 - 09.2015
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Back Office Lead Medical Assistant
Austin Family Practice
500 N Capital of Texas Hwy Ste 100
05.2011 - 02.2014
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of [Number]+ patients per day.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
ASSOCIATES - Certified Medical Assistant
Tucson College
Tucson, AZ01.2009
High School Diploma -
Hays High School
Kyle TexasSkills
- Prior authorizations, patient triage, patient education, EKG’s instrument
- Role
- Billing / coding
- Front Office: Scheduling for a multi provider office, answering multi line phone
- Insurance claims
- Systems
- Insurance
- Assisting with
- Injections
- Billing Filing, employee schedules, training new employees for front office
- Non-surgical, training staff for the back office role
- Surgical procedures, ordering of inner office medication, medication refills
- Rooming patients
- Sterilization, H&P, specimen collections, ordering of supplies for surgical procedures
- Vital
- Data entry
- Venipuncture
- Payroll
- EMR Systems
- Medical Office Experience
- Medical Billing
- Patient Care
- Transcription
- Vital Signs
- Supervising Experience
- Medical Scheduling
- Office Management
- Phlebotomy
- Medical records
- ICD-10
- Medical terminology
- CPT coding
- Coordination
- Microsoft Word
Certification
Certified Medical Assistant
Languages
5
Education
Tucson, AZ,Kyle Texas
Timeline
Surgery Scheduling Coordinator
HCA Physician Services
08.2023 - Current
Customer Service Representative /Claims Examiner
United States Infrastructor Corporation
03.2020 - Current
Front Office Lead /Medical Assistant
Northeast Orthopedics
02.2019 - 01.2020
Triage Supervisor / Clinical Department Lead / Back Office Supervisor / Rcma
WISMAN FAMILY PRACTICE
09.2015 - 01.2019
Lead Medical Assistant /Billing Specialist
PREMIER FAMILY PRACTICE
03.2014 - 09.2015
Back Office Lead Medical Assistant
Austin Family Practice
05.2011 - 02.2014
ASSOCIATES - Certified Medical Assistant
Tucson College
High School Diploma -
Hays High School
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