Sandra Morgan
Blacksburg,VA
Summary
Dedicated professional with extensive experience in claims processing and customer service. Strong skills in time management and multitasking, coupled with a commitment to mentoring junior team members, drive improvements in claims resolution and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Senior Claims Representative
UnitedHealth Group
Roanoke, VA
09.2010 - Current
- Managed complex claims processing, ensuring compliance with company policies and regulatory requirements.
- Mentored junior representatives, enhancing team efficiency and knowledge sharing across departments.
- Analyzed claims data to identify trends, driving process improvements and reducing claim resolution times.
- Developed training materials for new hires, facilitating onboarding and improving performance metrics for the team.
- Improved team productivity by providing ongoing training and support to junior claims representatives.
- Enhanced customer satisfaction with timely and accurate resolution of claims disputes.
- Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
- Mentored new hires on company policies and procedures, fostering a productive work environment within the team.
Crew Member
Wendy's
Christiansburg, VA
08.2024 - 02.2025
- Delivered exceptional customer service, ensuring positive dining experiences and addressing inquiries promptly.
- Operated cash register efficiently, processing transactions accurately and maintaining balanced tills.
- Prepared food items according to safety and quality standards, adhering to company procedures consistently.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and efficiency.
- Implemented cleanliness standards in work areas, contributing to a safe and welcoming environment for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Boosted repeat customer rates by providing friendly and engaging service.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma -
Drewry Mason High School
Ridgeway, VASkills
- Coverage verification
- Claims investigation
- Claims processing
- Coverage determination
- Customer service
- Multitasking
- Computer proficiency
- Claims adjustment
- Time management abilities
Timeline
Crew Member
Wendy's
08.2024 - 02.2025
Senior Claims Representative
UnitedHealth Group
09.2010 - Current
High School Diploma -
Drewry Mason High School