Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Sandra Morrison-Turner

Montgomery,AL

Summary

Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.

Overview

31
31
years of professional experience

Work History

Restaurant Manager

Longhorn Steakhouse
Montgomery, AL
09.2018 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Provided exceptional customer service by anticipating guest needs before they arise.

Restaurant Manager

Wintzell'S Oyster House
Montgomery, AL
09.2009 - 09.2018
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Created new menu items based on customer feedback and industry trends.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.

Restaurant Manager

Longhorn Steakhouse
Montgomery, AL
09.2001 - 08.2009
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

School Secretary

ACBOE
Prattville, AL
07.1996 - 08.2002
  • Greeted visitors and answered phone calls, providing information to parents and staff members.
  • Provided administrative support to the principal, teachers, and other school personnel.
  • Maintained student records, including attendance data and grade reports.
  • Organized meetings with faculty members and students.
  • Prepared letters, memos, agendas, newsletters, reports and other documents for distribution.
  • Assisted in creating a database of contact information for all staff members.
  • Scheduled appointments for faculty members and administrators.
  • Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
  • Handled incoming mail by sorting it into appropriate categories before distributing it to the intended recipients.
  • Processed invoices from vendors in accordance with school policies and procedures.
  • Performed basic bookkeeping tasks such as balancing accounts receivable and payable ledgers.
  • Maintained accurate records of student attendance data on a daily basis.
  • Updated the school's website with relevant news items or announcements.
  • Answered inquiries from students regarding their academic progress or any other concerns they may have had.
  • Ensured that all necessary forms were completed accurately prior to submission.
  • Provided assistance with special projects or assignments as needed.
  • Printed out various documents such as exams or test papers for teachers use in class.
  • Assisted in organizing field trips by coordinating transportation arrangements with bus companies.
  • Scanned documents into digital format for easy storage or retrieval when needed.
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
  • Handled confidential information regarding students carefully and with discretion.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Maintained student transfer requests and withdrawal approval files.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Explained attendance policies and procedures and managed processing of absence and tardy notices.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Assisted parents seeking homework assignments for absent children.

Substitute Teacher

ACBOE
Prattville, AL
08.1993 - 08.1996
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.
  • Collaborated with other teachers to ensure student success.
  • Maintained accurate records of student performance, attendance, and behavior.
  • Monitored student progress throughout the day.
  • Encouraged positive behavior among students through effective communication techniques.
  • Supported special needs students by providing individual instruction as needed.
  • Developed creative learning strategies to engage all types of learners.

Education

BBA - Business Administration And Management

Huntingdon College
Montgomery, AL
05-2014

Skills

  • Recruitment
  • Restaurant operations management
  • Menu development
  • Operations Management
  • Staff Management
  • Customer Engagement

Timeline

Restaurant Manager

Longhorn Steakhouse
09.2018 - Current

Restaurant Manager

Wintzell'S Oyster House
09.2009 - 09.2018

Restaurant Manager

Longhorn Steakhouse
09.2001 - 08.2009

School Secretary

ACBOE
07.1996 - 08.2002

Substitute Teacher

ACBOE
08.1993 - 08.1996

BBA - Business Administration And Management

Huntingdon College

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Sandra Morrison-Turner